Vacancies at Rafiki Microfinance Bank

Purpose of the Job:
The position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with the bank’s strategy. 

Reports to: 
Head of Branches 

Job Description: 

• Implement business development strategy to grow liabilities and assets at branch level 
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews. 
• Support marketing initiatives and give feedback on products performance in the branch markets 
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general 
• Ensure compliance with both internal and external regulatory requirements 
• Review and report any Money Laundering risks associated with business processes and existing customer base. 
• Develop the branch business strategy in line with the corporate strategy. 
• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability 
• Oversee customer service delivery to maximize acquisition and retention. 
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures. 
• Maintain security of staff and assets at the branch. 
• Provide leadership, direction and pace to branch team. 
• Build, develop and maintain a high-performance culture. 
• Identify knowledge gaps and recommend training and mentoring initiatives. 
• Act as liaison between branch and other departments / units. 
• Ensure implementation and compliance with policies and procedures 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business-related field 
• 7-8 years’ experience 
• Interpersonal skills 
• Organization and planning skill 
• Business networking skills 
• Attention to details 
• Negotiation skills 
• Presentation skills 
• Analytical skills 
• Integrity 

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Purpose of the Job:
The position will be responsible for undertaking fraud and forensic investigations in line with the banks security policy and best practices 

Reports to:
Senior Manager, Safety, Security & Investigations 

Job Description 

• Monitor and report any lapses in the implementation of the Bank wide fraud policy.  
• Carry out fraud and forensic investigations for the bank on all matters pertaining to security breaches and report appropriately. 
• Provide administrative support in following up of court cases ensuring proper documentation of investigation files. 
• Collaborate with relevant internal stakeholders to ensure appropriate security incident management.  
• Develop training programs and train staff on fraud detection, prevention, mitigation and reporting 
• Proactively collect intelligence for security/safety of bank assets and mitigation of fraud incidents. 
• Ensure all fraud records, files, internal and external correspondence are well maintained. 
• Represent the department in all matters of investigations.  
• Conduct vetting of all new staff joining the bank 
• Any other official duty that may be assigned from time to time 

Knowledge: Skills and Experience required for this Role  

• Bachelor’s degree in forensics and Fraud investigation, security management or any other related course 
• Certified Fraud Examiner (CFE) course is an added advantage 
• 5-6 years Working experience, experience in a financial institution is a plus 
• Licensed private security regulatory authority certification 
• Good understanding of the relevant regulatory framework 
• Excellent writing and communications skills. 
• Organization skills 
• Confidentiality  
• Integrity 
• Analytical skills.   
• Proficiency in MS Office  
• Product Knowledge  
• People Management skills.  
• Systems knowledge 

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Purpose of the Job:
The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos. 

Reports to:
Branch Manager 

Job Description 

• Recruitment of new Chama’s and individual customers. 
• Deposit mobilization both from Chamas, Sacco’s, different entities and individuals. 
• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement 
• Customer portfolio management 
• Maintaining quality loan book 
• Attending to Chama and Sacco meetings to cascade bank products and services 
• Cross-selling of other bank products and services 
• Liaison with the communities including barazas to bring Rafiki bank brand awareness 
• Respond to queries related to Chama & Sacco business and timely resolving of customer issues 
• Offering good customer service to all clients. 
• Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business a related field or equivalent 
• 3-4 years’ experience 
• Good product knowledge 
• Interpersonal skills 
• Presentation skills 
• Negotiation skills 
• Integrity 
• confidentiality 

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Purpose of the Job: 
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.  

Duties & Responsibilities  

• Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements  
• Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements  
• Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing  
• Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents  
• Bank accounts opening as and when required  
• Responding to customer queries  
• Preparation of cash repatriation  
• Batching of entries and filing daily  
• Ensuring at the close of the day the cash tallies with the system balance  
• Arrange cash received in cash boxes and coin dispensers according to denominations  
• Cross-selling bank products and onboarding customers  
• Any other official duties that may be assigned from time to time  

Key Competencies, Skills, Qualification and Experience  

• Diploma in banking or related field  
• 1-2 years’ experience  
• Integrity  
• Ability to multitask  
• Keen on details  
• Proficiency in MS Office  
• Good communication and problem-solving skills  
• Interpersonal skills  
• Pleasant demeanor  

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Purpose of the Job:
The position will be responsible for cost management, fixed assets management efficiently and effectively to achieve the bank’s strategic goals. 

Reports to:
Chief Finance Officer 

Job Description:

COST MANAGEMENT

• Formulating and implementing cost management initiatives in line with the bank’s strategy. 
• Reviewing and presenting costs analysis reports to the CFO  
• Perform periodic checks on the accuracy and completeness of the bank’s expenses 
• Preparation of annual expense budgets. 
• Budgetary control. 

PAYMENTS 

• Review for proper documentation and approval of payments as per the finance policy and approval matrix. 
• Service provider relationship management. 
• Ensuring that supplier reconciliations are done, and any outstanding issues resolved on time. 
• Ensuring that payments are processed as per the set SLAs. 
• Ensuring all statutory deductions and taxes are remitted on time. 
• Reviewing and approving payments for subsidiary. 

FIXED ASSETS MANAGEMENT 

• Ensuring that all the new assets are verified and capitalized. 
• Periodic fixed asset verification and tagging. 
• Ensuring that the bank’s assets are insured against potential risks. 
• Preparation of the fixed asset movement schedule monthly. 

RECONCILIATIONS 

• Reviewing monthly supplier reconciliations. 
• Reviewing monthly GL reconciliations for fixed assets and accounts payable. 
• Ensuring that the monthly stock take has been carried out and discussing the reports with the C.F.O. 
• Supporting the audit process both internally and externally by providing all the required information within set timelines. 

STAFF MANAGEMENT 

• Managing direct reports and staff matters e.g. training. 
• Prepare performance contract and BSC for staff 
• Manage staff leave as per agreed leave plan 

Knowledge: Skills and Experience required for this Role  

• University degree in any business-related field or equivalent 
• CPA (K) or equivalent 
• 5 – 6 years’ experience, 3 of which should be in a supervisory role 
• Quantitative and qualitative analytical skills 
• Excellent communication and presentation skills 
• A working knowledge of bank’s operating systems controls and general banking. 
• Leadership skills to motivate and empower the team to reach organizational goals. 
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards. 
• Performance Management skills to optimize employee productivity. 
• Interpersonal skills to effectively communicate with and manage customer expectations (internal), and other stakeholders who impact performance. 
• Planning & organizing skills to ensure proper management of objectives, tasks and responsibilities of the unit.