Senior Relationship Officer – Chama Banking at Rafiki Microfinance Bank

Purpose of the Job:
The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos. 

Reports to:
Branch Manager 

Job Description 

• Recruitment of new Chama’s and individual customers. 
• Deposit mobilization both from Chamas, Sacco’s, different entities and individuals. 
• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement 
• Customer portfolio management 
• Maintaining quality loan book 
• Attending to Chama and Sacco meetings to cascade bank products and services 
• Cross-selling of other bank products and services 
• Liaison with the communities including barazas to bring Rafiki bank brand awareness 
• Respond to queries related to Chama & Sacco business and timely resolving of customer issues 
• Offering good customer service to all clients. 
• Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business a related field or equivalent 
• 3-4 years’ experience 
• Good product knowledge 
• Interpersonal skills 
• Presentation skills 
• Negotiation skills 
• Integrity 
• confidentiality