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  • Posted: Feb 10, 2021
    Deadline: Feb 18, 2021
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    The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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    Officer Service Support

    Job Summary:

    • The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems.

    Key Responsibilities: 

    • Attend to service requests and incidents assigned to them within defined SLA.
    • Troubleshooting system and network problems diagnosing and solving both hardware and software faults.
    • Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.
    • Setup and supports audio /visual equipment for presentations and other meetings
    • Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
    • Installation & configuration of computer hardware operating systems and applications.
    • Maintaining and monitoring of computer networks and systems.
    • Logging the queries of end users in the incident management tool.
    • Capturing resolution details into the knowledge base system
    • Testing and evaluating new technology.
    • Replace computer parts as required
    • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic Qualifications       

    • Bachelor’s degree in Computer Science, IT or a related field

    Relevant Work Experience Required

    • At least one (1) year work experience  in an  ICT Unit.

    Skills Required:          

    • Knowledge of desktop software and hardware installation and configuration skills
    • Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution
    • Team player
    • Problem solving skills
    • Customer focus
    • Ability to prioritize workload

    Method of Application

    Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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Average Salary at Kenya Revenue Authority (KRA)
KSh 71K from 35 employees
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