Officer, Trade Operations at Stanbic Bank

Job Description

Efficient and Effective Delivery in business unit

• Understanding the overall Bank Strategy and how Trade Operations – fits into the overall Bank’s strategy;
• Processes and continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service;
• To process client instruction as per the set standards in trade department;
• Keep abreast of best practices (locally and internationally) and make suggestions within the Trade team;
• Analysing and converting client complaints and queries to service improvement initiatives.
• Effectively provide feedback to queries and complaints that are received within Trade operations ensuring adherence to set service levels.
• Adopting the procedures that are documented for processing all transactions types within Trade unit.

Optimise the risk profile in the business units

• Identify the major risks faced by the unit and ensure that the required controls are applied to mitigate the potential exposures.
• Upholding a high, risk culture that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines;
• Adopt a culture of “Get it Right First time” - zero errors and no customer complaints;
• Adopt the operational risk framework, standards and other risk principles i.e. Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance;
• Identify major risks affecting the unit escalate to management for noting and to implement appropriate remedial action;
• To log and process transaction inputs/entries in the transaction processing system and ensure accuracy and completeness.
• Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
• Reconcile all the suspense and operational accounts under trade operations at required frequencies and that reconciling items are dealt timely and correctly;
• Recover all the revenues in a timely manner for services provided;
• Raise detailed incidents and adopt remedial actions implemented to prevent recurrence;
• Process all trade transactions within the approved procedures and processes to avoid any audit findings and collaborate for closure of all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.

Change Management and Continuous Improvement

• Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
• Actively participate and offer support in delivery of projects/programs/initiatives within trade operations with a view to continuous improvement.

Compliance Management

• Ensure that service standards provided for in the Banking Sector Charter are adhered to.
• Adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Stakeholder Management

• Builds and maintain credible and value adding relationships with stakeholders, including executives, peers, internal and external partners.
• Partners with management and Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service
• Collaborates with other areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed.

Reporting to various governance committees

• Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator.
• Partner with business units to oversee the optimization of business processes to increase operational efficiency.
• Identify, implement and evaluate projects that have a medium to high impact on customer experience
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• Quality Management System in line with ISO Standards– ISO 9001:2015
• Ensure the promotion of exceptional client experience throughout the organisation.

Experience

• 1-2 Years of experience at within bank operations . Practical and deep knowledge of Trade is an added advantage and must be fully conversant with its associated risks and process improvement concepts.

Minimum Qualification

• Type of qualification: First Degree
• Field of study: Business Commerce
• Additional qualifications: Certified Trade Specialist (Preferred)