On-boarding Specialist at CloudFactory

Job Overview

The role of the On-boarding Specialist is to design, deliver and coordinate all training activities for our on-boarding program (generic, functional & role) for all new core new hires in Nepal and Kenya regions - ensuring that they have the best possible start to CloudFactory and a meaningful career with us.

Responsibilities

On-boarding:

• As one of the ambassadors of CloudFactory employer brand, benchmark, and lead onboarding activities, inter-functional collaboration that creates an efficient new hires ramp journey that fulfills our commitment to the new hires.
• Designing and delivering the CloudFactory onboarding program for all core employees in our UK/USA regions, ensuring our culture and principles are fostered and celebrated with our new team members.
• Map out the new hires' learner journey, experience, and detailed learner outcomes to be achieved during the onboarding period. Initiate the necessary support for new hires to ensure a successful on-boarding to CF.
• On-boarding Team Lead - day to day responsibility for On-boarding Specialist for Kenya & Nepal regions.
• Design and create supporting onboarding material that includes easy-to-understand processes and guidance/handbooks that detail company operations.
• Create a "who and how to” cheat sheet, FAQs and include necessary teams in the onboarding process to create a great experience for the new hires.
• Regularly review and update the on-boarding program based on user/stakeholder feedback and on-boarding outcomes to improve the overall experience with talent operations and CloudFactory as a whole.
• Maintain relevant knowledge centres to ensure on-boarding material is up to date and easy to find.
• Foster collaboration with the technical teams (IT, Product) to enhance the technical support experience for new hires.
• Guide hiring managers on how to effectively plan and execute a positive and effective onboarding experience.
• Deliver onboarding training to new and existing team members on essential knowledge and skills.
• Responsible for monitoring, tracking, and recording the progress and completion of training to ensure team members are properly equipped to perform successfully in their roles.

Designer:

• Executing the following phases of instructional design methodology: needs analysis, task analysis, learning objective generation, course outlining, wireframe and storyboard development, creation of effective assessments, determination of the components, learning strategies and structure for each solution.
• Create engaging learning activities and compelling course content that enhances retention and transfer.
• Ensuring that all learning solution design follows CFAs’ design principles and applies industry-standard instructional design principles and theories.
• Working with subject matter experts to understand the target audience’s training needs and scripting of technical course content.
• Working as a consultant in partnership with our internal teams on a project by project basis guiding best practice design decisions.
• Visualizing instructional graphics, the user interface and the finished product.
• Collaborating with the project manager on schedules, budgets, and deadlines (project team meetings, updating schedules, etc.).
• Promoting and practicing company values in the leadership of staff and in the nurturing of a creative, innovative, and enjoyable work environment.

Requirements

Essential

• Experience in Onboarding/ Employee Training or in a similar role.
• The ability to work with sensitive and confidential information.
• Interpersonal skills, including the ability to deliver and present confidently, engage and motivate people, picking up on areas of concern and/or conflict and have good resolution and issue management skills.
• Training capability: Ability to develop, coach and support high performing teams
• Proven working experience in instructional design and with instructional technology.
• Proven experience in leading the design, writing and creating high quality learning material (digital and non-digital).
• The ability to understand, edit and apply instructional design principles to all types of material including subjects outside the field of expertise.
• Excellent knowledge of learning theories, adult pedagogy and instructional design models.
• Lesson and curriculum planning skills.
• Ability to write effective copy, instructional text, audio scripts/video scripts.
• Visual design skills and ability to wireframe and storyboard.
• Knowledge of assessment and evaluation methods.
• Sound project management skills - able to manage a portfolio of projects, working within tight deadlines while maintaining a high level of accuracy.
• Strong stakeholder and relationship management skills at all levels.
• Effective interpersonal skills.
• Excellent oral and written communication skills, including a high level of accuracy and attention to detail.
• Ability to work in a highly organised and logical manner, working as part of a team and on own initiative.

Desired

• BS or MA degree in instructional design, educational technology or similar.
• Basic HTML programming knowledge.
• Solid knowledge of course development software and Learning Management Systems.
• Interest in the pedagogical use of innovative IT technologies.
• Familiarity with website design, video technology and editing.
• An awareness of accessibility standards.
• Able to create supportive environments for learning which includes online community management, promoting collaboration and discussion through social media technologies and teaching experts how to generate and share your own content