Operating Effectiveness Manager at Cigna

About the Role

• As an Operating Effectiveness Manager, you lead a team of consultants who conduct deep dive assessments and process review initiatives across operational areas to identify gaps, optimize workflows, and support improvement projects. You work in a dynamic, fast-paced environment where creativity, data driven thinking, and strong stakeholder engagement are key. This role also supports cross functional project teams and contributes to continuous improvement within a diverse, global department comprising ISO 9001, Knowledge Xchange, and Process Engineering.

What You’ll Do

• Mentor Lean Six Sigma consultants on their day-to-day project management
• Upskill resources on Lean Six Sigma methodologies.
• Validate process maps, assess current workflows, and help identify gaps or structural issues that require improvement.
• Build stakeholder relationships with senior leaders across various books of business. Drive innovation programs aligned to their strategic objectives.
• Engage proactively with teams and systems to generate executive insights through data analysis, and support evidence-based recommendations.
• Design long term transformation plans and present improvement proposals that enhance efficiency and operational outcomes across different business areas.
• Coordinate project plans, working with multiple stakeholders to test, validate, and implement process changes.
• Deliver changes effectively through clear presentations, documentation, training, and stakeholder engagement.
• Collaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data & Analytics, Knowledge Xchange, and Learning & Development—to support delivery and measure impact after implementation.

What You’ll Bring

• At least 10 years of experience in a transformation role at Cigna or a similar business.
• Experience supporting business projects, improvement initiatives, or acting as a subject matter expert.
• Strong communication, presentation, and stakeholder engagement skills.
• Ability to work effectively in evolving environments, manage competing priorities, and follow work through to completion.
• Solid understanding of business processes, structures, and operational best practices.
• Familiarity with Agile and DevOps methodologies.

Skills

Soft Skills

• People management across consulting teams
• Strong collaboration skills with the ability to engage colleagues across functions and geographies.
• Clear verbal and written communication to support analysis, presentations, and training.
• Problem-solving and critical thinking capabilities, with creativity in approaching complex challenges.
• Ability to plan, coordinate, and manage multiple tasks in a fast-paced environment.
• Openness to learning and continuous improvement.

Technical / Functional Skills

• Six Sigma or similar process improvement certification.
• Proficiency in process mapping and flowchart creation tools, including Visio.
• Strong working knowledge of PowerPoint and Excel.
• Understanding of Agile concepts.
• Knowledge of business process design and improvement techniques.
• process automation exposure, or project/change management experience.

Nice to Have (optional)

• Masters degree in business management.
• ISO Certification / Auditing experience

Why Join Us

• Competitive salary.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee wellbeing benefits.
• Educational development program to support your professional growth.