Open Roles at Cigna

About the Role

• As an Eligibility Representative, you will play a critical role in ensuring members have timely access to the healthcare benefits and services they need. Acting as a key point of contact for clients, customers, and internal stakeholders, you will manage eligibility administration, maintain accurate member records, and provide outstanding service through phone and email interactions.
• This role combines customer service, relationship management, data administration, and problem-solving in a fast-paced international environment. You will work closely with colleagues across multiple functions to deliver a seamless member experience while ensuring data accuracy and operational excellence.
• At Cigna Healthcare, you'll join a diverse and collaborative team where your contributions directly impact members' healthcare journeys every day.

What Does a Typical Day Look Like?

• Administer and maintain member eligibility information accurately and efficiently across multiple systems.
• Process new enrollments, membership updates, terminations, and benefit changes in line with service-level agreements.
• Update and maintain eligibility data through automated, direct-connect, and manual processes.
• Serve as a primary point of contact for clients, customers, vendors, and internal stakeholders regarding eligibility-related inquiries.
• Investigate and resolve discrepancies, data errors, and system issues impacting member records.
• Generate, analyze, and validate reports to ensure data integrity and operational accuracy.
• Provide technical support and guidance related to eligibility administration processes.
• Collaborate with clients and internal teams to resolve complex eligibility issues while maintaining strong professional relationships.
• Ensure customer and membership data is processed accurately, confidentially, and within required timelines.
• Identify opportunities for process improvement and contribute ideas that enhance efficiency, service quality, and customer satisfaction.
• Support business initiatives, projects, and continuous improvement activities within the Eligibility team.
• Maintain compliance with data privacy, confidentiality, and regulatory requirements at all times.

What We're Looking For

• Diploma, Bachelor's degree, or equivalent professional experience.
• Excellent written and verbal communication skills in English and French.
• Strong customer service orientation with a passion for delivering exceptional customer experiences.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to quickly learn new systems, technologies, and processes.

Preferred Skills & Experience

• Experience working in customer service, healthcare administration, insurance operations, eligibility management, or a related field.
• Experience working with customer databases, reporting tools, and case management systems.
• Strong technical aptitude and ability to troubleshoot data and system-related issues.
• Ability to build and maintain positive relationships with internal and external stakeholders.
• Excellent organizational and time-management skills.
• Commitment to continuous improvement and operational excellence.

You Will Thrive in This Role If You...

• Enjoy interacting with customers and delivering excellent service.
• Are passionate about helping others and finding solutions to complex issues.
• Take ownership of your work and pay close attention to detail.
• Enjoy working with data, systems, and processes.
• Communicate confidently in both English and French.
• Are proactive in identifying improvements and driving positive change.
• Handle confidential and sensitive information with professionalism and integrity.
• Enjoy collaborating with colleagues across different teams, cultures, and countries.
• Adapt quickly to changing priorities and dynamic business needs.

What We Offer

• A challenging and rewarding career within a global healthcare organization.
• A diverse, collaborative, and multicultural work environment.
• Comprehensive onboarding, training, and continuous development opportunities.
• Flexible working arrangements and wellbeing initiatives that support work-life balance.
• Opportunities to work with colleagues and clients from around the world.
• Competitive salary and benefits package.
• A culture that values innovation, continuous improvement, and employee growth.

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About the Role

• As an Operating Effectiveness Manager, you lead a team of consultants who conduct deep dive assessments and process review initiatives across operational areas to identify gaps, optimize workflows, and support improvement projects. You work in a dynamic, fast-paced environment where creativity, data driven thinking, and strong stakeholder engagement are key. This role also supports cross functional project teams and contributes to continuous improvement within a diverse, global department comprising ISO 9001, Knowledge Xchange, and Process Engineering.

What You’ll Do

• Mentor Lean Six Sigma consultants on their day-to-day project management
• Upskill resources on Lean Six Sigma methodologies.
• Validate process maps, assess current workflows, and help identify gaps or structural issues that require improvement.
• Build stakeholder relationships with senior leaders across various books of business. Drive innovation programs aligned to their strategic objectives.
• Engage proactively with teams and systems to generate executive insights through data analysis, and support evidence-based recommendations.
• Design long term transformation plans and present improvement proposals that enhance efficiency and operational outcomes across different business areas.
• Coordinate project plans, working with multiple stakeholders to test, validate, and implement process changes.
• Deliver changes effectively through clear presentations, documentation, training, and stakeholder engagement.
• Collaborate with change enabling teams—including Automation, Quality Assurance, Planning, NPS, Data & Analytics, Knowledge Xchange, and Learning & Development—to support delivery and measure impact after implementation.

What You’ll Bring

• At least 10 years of experience in a transformation role at Cigna or a similar business.
• Experience supporting business projects, improvement initiatives, or acting as a subject matter expert.
• Strong communication, presentation, and stakeholder engagement skills.
• Ability to work effectively in evolving environments, manage competing priorities, and follow work through to completion.
• Solid understanding of business processes, structures, and operational best practices.
• Familiarity with Agile and DevOps methodologies.

Skills

Soft Skills

• People management across consulting teams
• Strong collaboration skills with the ability to engage colleagues across functions and geographies.
• Clear verbal and written communication to support analysis, presentations, and training.
• Problem-solving and critical thinking capabilities, with creativity in approaching complex challenges.
• Ability to plan, coordinate, and manage multiple tasks in a fast-paced environment.
• Openness to learning and continuous improvement.

Technical / Functional Skills

• Six Sigma or similar process improvement certification.
• Proficiency in process mapping and flowchart creation tools, including Visio.
• Strong working knowledge of PowerPoint and Excel.
• Understanding of Agile concepts.
• Knowledge of business process design and improvement techniques.
• process automation exposure, or project/change management experience.

Nice to Have (optional)

• Masters degree in business management.
• ISO Certification / Auditing experience

Why Join Us

• Competitive salary.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee wellbeing benefits.
• Educational development program to support your professional growth.

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This role will be part of the team responsible for maintaining a regulator‑ready third‑party / supplier data capability that supports regulatory submissions. The focus will be hands‑on operational execution: maintaining supplier, contract, and statement of work (SoW) data; coordinating inputs with business partners; and ensuring records are complete, current, and traceable.

This is a highly collaborative role, working across Procurement/Third Party Management, Technology, Risk/Compliance, Legal, and business vendor owners. It is well suited to someone who enjoys structured work, follow‑through, and bringing order to complex information.