Operation Manager - Mombasa Road at Brites Management

Duties and Responsibilities

• Line management of all employees in Kenya; their performance and development
• Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions for agent services
• End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance
• Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a / o health & safety and admin controls
• Ensuring that all assets and equipment are kept in excellent condition
• Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
• Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention
• Actively leading and/or supporting expansion across the rest of the country
• Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
• Analyzing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
• Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

Key job qualifications, skills and requirement.

• Minimum 5 years of experience in various operational management roles
• Strong organizational and logistic skills in leadership positions in organizations
• Effective at managing and training / coaching middle managers and staff
• Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment
• Good working knowledge & experience in the majority of the following areas :
• Logistics / resupply
• Cost management
• Asset & fleet maintenance management
• Ability to build good working relationships with people at all levels from camp staff to the Board of Directors
• Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness
• Passion for positive impact and wildlife tourism as well as community development
• Minimum degree or diploma
• Strong verbal and written communication skills and ability to structure and present work plans and ideas
• Independent getting things done’ mentality; willing to work hard