Operations Assistant at EmpowerU HR Solutions

Job Summary:

We are seeking a highly organized and proactive Operations Assistant to support day-to-day operational coordination, inventory tracking, cleaning and laundry workflows, and overall unit readiness. This role is essential in ensuring seamless on-ground operations by coordinating with cleaning teams, managing inventory, and conducting regular inspections. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and ensures our units consistently meet high standards.

Key Responsibilities:

1. Office & Inventory Management

• Oversee daily office operations to maintain a well-structured and productive work environment.
• Manage all inventory, procurement, and supplies, ensuring accurate tracking of all equipment.
• Maintain an organized inventory tracker with categorized assets for easy monitoring.
• Conduct regular stock reconciliations to match physical inventory with records.
• Update stock levels, report low stock alerts or discrepancies, and coordinate timely restocking.
• Flag potential losses or damages for immediate action.
• Keep the Operational Playbook up to date with SOPs for inventory and asset handling.

2. Laundry & Cleaning Flow Coordination

• Track and record laundry movement from units to laundry service and back.
• Ensure timely coordination of cleaned linen/towels with the office and cleaning teams.
• Monitor quality and quantity of laundered items.
• Maintain up-to-date Excel records of laundry flow and linen usage across all units.

3. Cleaners’ Reporting & Scheduling

• Collect daily cleaner reports and escalate any concerns to the Operations Lead.
• Monitor repeated delays or inconsistencies in cleaner performance and address through proper reporting.

4. Time & Task Management

• Monitor cleaning timelines to ensure units are ready within the set turnaround time.
• Flag and resolve any time inefficiencies or repeated delays.

5. Unit Readiness & Inspections

• Conduct detailed unit inspections to ensure quality standards are met.
• Oversee unit readiness, ensuring all areas are cleaned and restocked within the required turnaround times.
• Submit inspection reports and flag urgent issues for prompt follow-up (e.g., repairs, linen shortages)
• Prepare and share  inspection reports with the Operations team.
• Flag any maintenance, linen, or cleanliness concerns for immediate action

6. Cross-functional Support

• Provide support to the On-ground Operations and Reservations teams when needed.
• Assist with guest readiness, emergency cleaning coordination, or last-minute unit changes.
• Respond promptly to guest-related cleaning or linen concerns by coordinating quick solutions with the relevant teams

Qualifications & Skills:

• Bachelor’s degree/ Diploma in Business Administration, or related areas.
• 2+ years’ experience in operations, logistics, or hospitality support role.
• Experience in inventory management is a strong advantage.
• Strong organizational and multitasking skills.
• Strong Excel/Google Sheets skills for record-keeping and tracking.
• Excellent communication and reporting abilities.
• Ability to work flexible hours, including weekends and holidays.
• Background in hospitality/property management is an advantage.

Key Competencies:

• Attention to detail
• Time management
• Accountability
• Team collaboration
• Problem-solving
• Adaptability