Operations & Growth Associate at Coveted Human Resource Services Ltd

We are seeking a proactive and hands-on Operations & Growth Associate to support the smooth running of operations while driving new client growth. This role combines operations management, staffing, and business development – ideal for a mid-level professional looking to grow into a leadership role.

Key Responsibilities

Business Growth & Client Acquisition

• Drive sales by reaching out to new clients (corporates, residential estates, offices)
• Support marketing initiatives (WhatsApp groups, Facebook, referrals, partnerships)
• Track leads, conversions, and customer feedback
• Prepare weekly growth reports with recommendations

Operations Management

• Oversee day-to-day scheduling of staff for bookings
• Act as point of contact for clients during and after service delivery
• Monitor service quality and collect feedback
• Ensure supplies, uniforms, and equipment availability

People & Process Support

• Hire, onboard, and train new staff
• Facilitate refresher training for staff
• Supervise staff on assignments
• Support financial tracking and reconciliations
• Document and refine processes

Key Performance Indicators (KPIs)

• Growth: Deliver 20% increase in bookings within 6 months
• Customer Retention: Achieve at least 85% repeat business rate
• Operational Efficiency: Maintain 95% on-time job completion, reduce complaints by 30%
• Staffing & Training: 100% onboarding within timelines, quarterly refresher training

Qualifications & Experience

• 2–4 years in operations, administration, or business development
• Experience in cleaning, hospitality, or service industry preferred
• Strong HR skills in recruitment, onboarding, and training
• Excellent communication and client management skills
• Ability to manage schedules, budgets, and small teams
• Proficiency in WhatsApp Business, Canva, Excel/Google Sheets