Operations Associate at Powwater

Responsibilities:

• Oversee orders to ensure that they are delivered on time and in a professional manner
• Proactively check the status of fill sites and the status of water available
• Train drivers and conductors
• Manage drivers to ensure that they are following Powwater protocol
• Coordinate with the driver teams to ensure deliveries are done in the shortest time possible whilst maintaining a great overall customer experience
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Use customer insight to propose new ideas on how to improve Powwater and recommend new products/services or make suggestions for improvements by identifying relevant features and benefits
• Maintain a positive, empathetic and professional attitude toward customers at all times giving customers a remarkable experience worth talking about.

Minimum Qualifications

• This is well-suited for those with 1-3 years of work experience. The ideal candidate will be:
• A self-starter, able to prioritize and manage multiple assignments, take the initiative, and work independently to a deadline.
• A hard worker who is flexible and eager. The promise of growth excites you.
• You know how to command respect and are able to train drivers and be tough on them.
• A high degree of proficiency working in a fast-paced, flexible, goal-oriented environment, with the highest level of personal and professional integrity
• Considerable knowledge of tools, methods, operations, and materials used in the utility maintenance department.
• Excellent organization and time management skills; experience working in high paced environment
• Considerable ability to climb ladders, and use tools and objects requiring manual dexterity.
• Willingness to work long hours
• Must be able to work in areas with exposure to various environmental conditions such as dust, dirt, noise, disagreeable odors, and humidity.

Required skills and competencies

• Determination and self-drive to achieve success
• The ability to work with a team, follow instructions, and have a great understanding of fill sites and the water industry.
• Bachelor’s degree in a related area is desired but not required
• A well-versed communicator at all organizational levels, with strong oral and written skills; required fluency in English and Kiswahili
• Strong organization and time management skills, rigorous, analytic and details oriented, creative and innovative thinking