Operations Excellence Lead at Bolt

About the job

We are looking for an Operations Excellence Lead to join our Central Operations team. You will be taking ownership of Continuous Improvement of Operations processes in Central Operations Rides division working with Drivers. This role will be pushing for higher efficiency of supply acquisition, reducing waste in our teams work, better quality of service from our Drivers and making sure drivers are set up for a success on our platform. You’ll be working on projects, programs, strategy, process & frameworks, quality and performance metrics, scalability and growth.

Who we are looking for:

• Using leadership model, execute Operational Excellence projects and initiatives based on long term supply goals
• Take ownership and develop Driver Lifecycle processes as an Operations Excellence stakeholder
• Collaborating with local and central teams (Product, Comms, Incentives etc.) to deliver constant progress and improvement in Driver Lifecycle
• Driving global adoption of proven best practices through well documented processes and coordinated rollouts with Driver Operations team
• Owning, managing and monitoring your domain and quarterly roadmaps with Product & Ops stakeholders
• Developing and implementing best Supply Operations practices across regions via implementing lean and operational excellence methods
• 2-4 years experience working with and leading change management projects/initiatives
• You eliminate ambiguities fast to get to the root cause of a problem.
• You break down complex problems into actionable solutions.
• You work independently with global stakeholders.
• You thrive in a fast-paced environment.
• You strive to add value and make an impact.
• You have a strong sense of accountability.