Responsible for supporting the implementation of all marketing activities (menu launches, new product launches, promotions)
Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability
Satisfactorily manage customer queries and expectations
Host, co-ordinate and attend meetings and strategic meetings.
Drive and support the New Store development plans and successful implementation of revamps
Manage and maintain strong relationships with the key strategic partners
Implement, manage, and develop strong relationships with delivery aggregators while entrenching own delivery ecosystem
Manage company stores to achieve brand leading standards and meet financial KPI’s
Achievement of monthly/annual profitability targets
Developing and tracking key KPIs for the restaurants
Effective cost management.
Creditors/supplier payment management in conjunction with finance team
Responsible for ensuring regulatory compliance and risk management
Income statement reporting and management
Weekly, monthly reporting of in-market business operations and performance.
Accountable for the recruitment and selection of all operations and restaurant staff
Key Qualifications
Bachelor’s degree in Business Management/ Hospitality or related field
Must have a minimum of 3 years in management or leading a team
Strong track record of success in the restaurant industry.
Experience working in a multicultural diverse environment
Strong leadership & interpersonal skills
Strong hands-on operations and training bias
Computer literacy
Financial numeracy
Effective negotiator
Highly presentable with strong communication skills
Gmail
Yahoomail