Operations Lead at Ipsos Synovate

Key responsibilities:

• Providing leadership to the Operations resources on the Program (approximately 15 full time employees).
• Overseeing the activities of the fieldwork suppliers and Ipsos field teams in all Program markets and ensuring they adhere to the conditions set out in the SLAs.
• Ensuring that all approved Operations and quality control processes across the program are consistently adhered to.
• Responsible for the Operations P&L of the Program.
• Responsible for the delivery of all operations tasks on time and in full according to the Program schedule.
• Provide coaching and mentoring to the Operations team.
• Provide leadership on all Operations discussions with the Program Lead, the Client Service team and the client.
• Support the SSA Service Line and Client Organization teams in SSA with expanding the scope of work with the program.

Education required

• A relevant University degree is a requirement. (A Masters degree would be an advantage)

Experience required

• Work experience: Experience in a senior market research role in Sub-Saharan Africa.
• At least 10 years’ relevant work experience and evidence of leadership, driving business change, delivering results and growth.
• Demonstrable knowledge and experience of different data collection methodologies across Sub-Saharan Africa.

Additional requirements:

• Exceptional influencing skills and strong commercial acumen
• Experience working in a multi-cultural environment.
• Exceptional interpersonal and people skills
• Excellent team player with a collaborative style of communicating and leading with ability to make decisions
• Excellent written and oral communication skills
• A solution-oriented person able to produce creative and positive ideas to drive the teams and operations forward
• Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
• Exceptional influencing skills and strong commercial acumen
• Experience working in a multi-cultural environment.
• Exceptional interpersonal and people skills
• Excellent team player with a collaborative style of communicating and leading with ability to make decisions
• Excellent written and oral communication skills
• A solution-oriented person able to produce creative and positive ideas to drive the teams and operations forward
• Decisive in nature with the ability to make tough decisions within difficult situations and circumstances