Vacancies at Ipsos Synovate

Key responsibilities:

• Field operations management.
• Write and Review all topline.
• Manage and develop Field Agents and Editors.
• Brief, Liaise and review all editing requirements.
• Review/Present final report
• Manage admin processes throughout.
• Attend Briefings where possible.
• Client feedback and meetings.
• Managing Additional Ethnographer.
• Managing Editors.
• Liaising w Project Managers throughout.
• Constant collaboration with project Managers throughout.
• Proposal wiring.
• Client liaison throughout
• Ensure quality projects delivered on time.
• Manage additional Field Agents.
• Conduct field interviews.
• Writing impactful research toplines.
• Ensuring tight time management.
• Meeting all clients needs.
• Meeting deadlines.
• Co-operative internal process.
• Client satisfaction.
• Briefing and monitoring all ethnography work.
• Ensuring ethnography outputs are detailed and thorough.
• Happy clients who bring more future business.

Education required

• School: Matric/ Grade 12
• Post –Grad Degree in Psychology or Social Sciences.

Experience required

• Work experience: minimum of 10 years experience in field Ethnography.
• Experience at project management level.
• Experience with high level client servicing .
• Experience with documentary style video creation.
• Experience with multimedia editing skills and packages.

Additional requirements:

• Good people management skills
• Excellent interpersonal skills
• Good time management skills
• Ability to work under pressure
• Ability to prioritise, multitask and meet deadlines
• Proficiency with the Multimedia , video capturing , Sound Equipment, Video compression and outputs.
• Ability to learn innovative new hardware and software packages e.g 360 camera

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Key responsibilities:

• Providing leadership to the Operations resources on the Program (approximately 15 full time employees).
• Overseeing the activities of the fieldwork suppliers and Ipsos field teams in all Program markets and ensuring they adhere to the conditions set out in the SLAs.
• Ensuring that all approved Operations and quality control processes across the program are consistently adhered to.
• Responsible for the Operations P&L of the Program.
• Responsible for the delivery of all operations tasks on time and in full according to the Program schedule.
• Provide coaching and mentoring to the Operations team.
• Provide leadership on all Operations discussions with the Program Lead, the Client Service team and the client.
• Support the SSA Service Line and Client Organization teams in SSA with expanding the scope of work with the program.

Education required

• A relevant University degree is a requirement. (A Masters degree would be an advantage)

Experience required

• Work experience: Experience in a senior market research role in Sub-Saharan Africa.
• At least 10 years’ relevant work experience and evidence of leadership, driving business change, delivering results and growth.
• Demonstrable knowledge and experience of different data collection methodologies across Sub-Saharan Africa.

Additional requirements:

• Exceptional influencing skills and strong commercial acumen
• Experience working in a multi-cultural environment.
• Exceptional interpersonal and people skills
• Excellent team player with a collaborative style of communicating and leading with ability to make decisions
• Excellent written and oral communication skills
• A solution-oriented person able to produce creative and positive ideas to drive the teams and operations forward
• Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
• Exceptional influencing skills and strong commercial acumen
• Experience working in a multi-cultural environment.
• Exceptional interpersonal and people skills
• Excellent team player with a collaborative style of communicating and leading with ability to make decisions
• Excellent written and oral communication skills
• A solution-oriented person able to produce creative and positive ideas to drive the teams and operations forward
• Decisive in nature with the ability to make tough decisions within difficult situations and circumstances