Operations Manager at CDL Human Resource

Key Responsibilities

• Oversee daily salon operations, including scheduling, client relations, and service delivery.
• Supervise and motivate salon staff (stylists, beauticians, receptionists, barbers).
• Monitor stock levels, procurement, and supplier relationships.
• Implement and enforce salon standards, hygiene, and health & safety regulations.
• Drive revenue growth through excellent customer service and upselling.
• Handle client feedback, complaints, and ensure repeat business.
• Prepare operational reports and liaise with management on performance.

Requirements

Qualifications & Experience

• Diploma/Degree in Business Administration or related field.
• 3–5 years of proven experience in salon/beauty industry operations (mandatory).
• Strong leadership, people management, and organizational skills.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced, high-end environment.