Operations Manager at Phina Consultants LTD

Salary: KES 70,000 Gross

About the Company

• Our client is a fast-growing real estate investment and property development company focused on helping investors build wealth through affordable rental apartments and property-backed investment solutions. The company is committed to delivering high-value real estate projects, affordable housing solutions, and sustainable investment opportunities for both local and diaspora investors.
• The organization operates within Nairobi’s rapidly growing property market, offering innovative apartment investment opportunities, flexible investor-focused solutions, and long-term property management support.

Job Summary

• Our client is seeking a highly organized, proactive, commercially driven, and results-oriented Operations Manager to oversee daily business operations, coordinate project execution, and support business growth initiatives across the organization.
• The successful candidate will play a key role in driving operational efficiency, improving customer experience, supporting marketing activities, increasing sales performance, coordinating property development projects, and contributing to overall revenue growth.

This role requires a hands-on leader with strong operational, commercial, and project coordination capabilities within a fast-paced real estate environment.

This is an urgent hire.

Role Focus Allocation:

• 40% Operations Management
• 30% Marketing & Business Development
• 30% Project Management

Key Responsibilities

Operations Management (40%)

• Oversee day-to-day business operations to ensure efficiency across departments
• Coordinate operational workflows across administration, customer service, sales support, and property management
• Develop and implement operational systems, policies, and process improvement initiatives
• Monitor operational KPIs and prepare performance reports for management
• Ensure efficient coordination between sales, finance, project, and customer success teams
• Manage relationships with contractors, suppliers, service providers, and external stakeholders
• Support tenant management processes including maintenance coordination, occupancy management, and issue resolution
• Ensure compliance with company operational standards, policies, and industry regulations
• Drive customer satisfaction and operational excellence across all projects

Marketing & Business Development (30%)

• Coordinate execution of marketing campaigns for apartment projects and investment products
• Support lead generation initiatives and client acquisition activities
• Work closely with the sales team to improve conversion rates and customer engagement
• Assist in organizing property launches, site visits, investor meetings, and promotional events
• Support digital marketing initiatives and client follow-up activities
• Monitor market trends, customer feedback, and competitor activities within the real estate sector
• Contribute to strategies aimed at increasing occupancy, investment uptake, and company revenue
• Build and maintain strong client and investor relationships
• Support deal negotiations and contribute towards closing sales opportunities

Project Management (30%)

• Coordinate property development timelines and project execution schedules
• Monitor project milestones and ensure timely communication between contractors, consultants, and management
• Support project planning, implementation, documentation, and reporting processes
• Track project deliverables, operational risks, budgets, and timelines
• Ensure smooth coordination between operational teams and project stakeholders
• Prepare project progress updates and management reports
• Support project handover processes and operational readiness for completed developments
• Ensure projects are executed within agreed timelines and operational standards

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Marketing, Real Estate, Project Management, or related field
• Minimum 4–6 years’ experience in operations management within real estate, property development, construction, or investment sectors
• Strong understanding of operational processes, project coordination, and business administration
• Proven ability to support sales growth, increase revenue, and contribute to closing business deals
• Experience coordinating marketing or business development initiatives is highly preferred
• Strong leadership and team management skills
• Excellent communication, negotiation, and stakeholder management abilities
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple departments and priorities effectively
• Commercially aware with strong customer relationship management skills
• Proficiency in Microsoft Office Suite and operational management systems
• Ability to work in a fast-paced and target-driven environment

Why Join Our Client?

• Opportunity to work with a rapidly growing real estate investment and development company
• Exposure to affordable housing, apartment investment, and property development projects
• Dynamic and collaborative work environment
• Career growth opportunities within the real estate and investment sector
• Opportunity to contribute directly to impactful property investment and development projects across Nairobi Metropolitan areas