Operations Manager (Research, Monitoring and Evaluation) - Health Practice at Genesis Analytics

ROLE DESCRIPTION:

Genesis is recruiting for an Operations Manager (Research, Monitoring and Evaluation) to support the service line leadership in ensuring that all the service line projects are well resourced and deliver quality deliverables on time. The Operations Manager will help to ensure that there is an enabling environment to achieve project success, through effectively adopting and implementing all firm and practice business processes.

Requirements

KEY REQUIREMENTS & ROLE RESPONSIBILITIES:

The role will focus on providing financial and operational support within the Research, Monitoring and Evaluation (RME) service line. There will also be opportunities to undertake technical research, monitoring and evaluation technical work on specific projects. Specific roles and responsibilities include the following:

Project Management:

• Conduct meetings with project managers/directors within the RME service line to understand each project status and maintain a tracker detailing updates on projects within the service line.
• Work with Project Managers to ensure project documentation is complete and up to date for the RME service line.
• Work with Project Managers to ensure that the health practice project tracking tool is up to date with the following information: project sheet updated on a monthly basis, project capability statements, and web descriptions are complete to a high standard on the finance system and on the Health sheets tabs.
• Take on the role of Project Manager on selected projects within the service line. 

Operations Support:

• Develop and maintain professional and sound working relationships with internal areas of the organisation such as HR and Finance as well as external stakeholders and consultants of the business.
• Work with the other service line Operations Managers to ensure that company processes are disseminated across the practice appropriately and then followed by the service line colleagues.
• Support the service line leadership with utilisation planning and analysis, using the annual utilisation planning tool, and in optimising the allocation of staff to projects using the staff project matrix.
• Liaise with hiring managers around recruitment plans and crucial hires within the service line. Feed this information back to the health People Champion through the health HR sub-committee.
• Support the service line with monthly meetings as required (agenda, chairing, taking minutes) and ensure action points are completed within the agreed upon timeframe.
• Support service line leads in preparing for quarterly reporting.
• Meet with other service line Operations Managers monthly to discuss challenges, learnings and updates to any operations processes.
• In coordination with other operations managers, support the development and maintenance of practice SOPs.

Financial Management:

• Provide guidance and support to Project Managers within the service line on finance-related issues, helping to ensure compliance across the service line as per company policies and processes. This includes providing guidance around the monthly reconciliation process and ensuring, through oversight, that project budget templates are completed and submitted for each new project by the respective Project Managers.
• Support Project Managers with raising subcontractor expenses, purchase orders and client invoicing, as required where there is no Project Administrator supporting.

Business Development:

• Collaborate with internal (General Group Services, Business Development Unit, Head of Commercial) and external (key partners and clients) stakeholders.
• Provide guidance to staff in the service line around the bid management process and tools available.
• Act as Bid Manager for specific strategic opportunities within the service line, building knowledge across key donor frameworks: lead the process from kick-off meeting to post-mortem stage; create and manage the bid work plan; manage the recruitment process; liaise with partners and subcontractors around the technical and financial proposal; provide compelling inputs into the technical proposal; support in budget development.
• Support strategic learning through post-mortem and bid-dissemination sessions, using learnings to improve the bid management process.

Technical Project Work:

• Based on technical qualifications and experience, undertake technical research, monitoring and evaluation work on specific opportunities and projects.

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• Relevant management experience in managing consulting organisations in the health sector is preferred.
• Degree in management or a related field.
• 5 to 10 years’ demonstrable and relevant operational management experience in a similar role (within the consulting space is preferred).
• Ability to influence at all levels with experience of successfully engaging internal and external senior stakeholders.
• Proven ability to work in a busy fast-paced environment, demonstrating a solutions driven and positive attitude that allows for initiative and resilience.
• Highly developed interpersonal and written communication skills.
• Proven experience working with different cultures in complex and challenging working environments.
• Ability to prioritise and handle multiple tasks under tight deadlines essential.