Operations Officer - Marketing at M-KOPA Solar

At M-KOPA, We Finance Progress:

At M-KOPA, We Finance Progress. The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

You can join our journey too:

• As an Operations Officer you will be a key figure in overseeing the daily operational activities of the marketing department. This role entails managing routine marketing tasks, coordinating with vendors and suppliers in collaboration with the procurement team, optimizing workflow efficiency, and effectively managing marketing resources and budgets. 
• You will primarily responsible for ensuring that marketing activities are executed efficiently and effectively, aligning with the department's and company's goals while meeting established standards.

To achieve this, you will:
Oversight of Routine Marketing Tasks:

• Manage the procurement, dispatch, and end-to-end delivery of marketing materials.
• Manage internal department marketing requests, ensuring they are logged, assigned, and tracked.
• Ensure the proper execution of day-to-day marketing activities based on the established strategy.

Vendor Collaboration:

• Work closely with vendors and the procurement team to ensure timely delivery of high-quality and brand-compliant marketing materials.
• Foster effective communication channels to guarantee a smooth flow of information and requirements with related departments.

Maintenance of Work Process Flows:

• Coordinate information and requirements with various departments to maintain efficient workflows.
• Ensure alignment with marketing strategy and timely execution of tasks to meet organizational objectives.
• Proper documentation of processes adopted for efficiency.

Marketing Stock Management:

• Generate and share monthly stock status reports, initiate stock replenishments with approval from the Marketing Lead.

Data Management:

• Conduct surveys under the supervision of the Marketing Lead to collect feedback on processes and deliverables, with the goal of ensuring satisfaction among requesters.
• Use data to make strategic decisions aimed at improving operational efficiencies.

Experience:

• 3+ years previous experience in operations, project management, or a related commercial function, preferably within a B2B environment. 
• Familiarity with operational systems as well as quick to learn internal systems.  

Skills and Competencies: 

Organizational Skills: 

• Ability to manage multiple tasks and prioritize effectively. 
• Detail-oriented with a focus on accuracy and efficiency.  

Communication Skills: 

• Excellent interpersonal and communication skills. 
• Ability to collaborate effectively with internal departments and external vendors. 

Project Management: 

• Ability to oversee and coordinate marketing tasks from inception to completion, ensuring they are delivered on time and within budget. 

Problem Solving: 

• Ability to adapt to changing priorities, solve emerging issues, and thrive in a fast-paced, dynamic environment. 

Process Improvement:  

• A track record of identifying inefficiencies in processes and implementing improvements to enhance operational efficiency and effectiveness.