Operations Officer – Nairobi at Summit Recruitment and Search

• The ideal candidate will ensure food quality, service excellence, cost control, and compliance with health and safety standards while leading teams to deliver a consistent and exceptional customer experience. This role requires a strong leader with operational expertise, financial discipline, and the ability to thrive in a fast-paced hospitality environment.

Key Responsibilities

• Oversee daily operations across five locations, ensuring efficiency in kitchen workflow, service delivery, and hygiene standards.
• Maintain food quality and consistency while enforcing brand standards and SOPs.
• Ensure proper BBQ cooking standards, including grill operations, smoker use, and preparation timing.
• Recruit, train, schedule, and supervise chefs, pitmasters, and service crew.
• Conduct performance reviews, manage discipline, and foster a positive team culture.
• Monitor food costs, portion control, and wastage to maintain profitability.
• Track daily sales performance and control labor costs through efficient scheduling.
• Manage inventory, stock levels, and supplier coordination to ensure uninterrupted operations.
• Uphold high service standards and promptly resolve customer complaints and service issues.
• Ensure cleanliness, ambiance, and overall guest satisfaction across all locations.
• Enforce food safety standards and maintain readiness for health inspections.
• Ensure compliance with fire safety regulations and safe grill operations.

Key Qualifications

• Diploma or degree in Hospitality Management, Business Administration, or a related field.
• 2–3 years’ experience in restaurant or multi-branch operations management.
• Strong leadership and team management skills.
• Solid knowledge of BBQ or grill kitchen operations.
• Proven ability in cost control, inventory management, and operational efficiency.
• Strong problem-solving skills and ability to make decisions under pressure.
• Excellent organizational, communication, and interpersonal skills.
• Customer-focused, detail-oriented, and results-driven.