OVERALL PURPOSE OF JOB
(Why does this job exist?)
(What issues make the job holder's work difficult? What limitations are imposed on the job holder? Please cover all major issues).
Requests for support material maybe required in short timescales enforced by the customer so time management skills are vital
The job requires a very good view of customers’ network architectures and practices and therefore must understand a customer operational processes and confidentiality concerns
(What are the conditions the jobholder is required to work under? This should include physical and social conditions (e.g. constant telephone interruptions, pressure periods, working as part of a team etc.)
Because the role is an integral part of the MEA ION RBC, the ability to work as part of a distributed team is critical.
A flexible approach to work, especially when communicating
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