Outlets Manager at Accor

Key Responsibilities

Operational Leadership

• Plan, organize, and coordinate annual outlet activities in line with departmental and hotel objectives.
• Lead, motivate, and supervise outlet teams to achieve and exceed revenue, profitability, and guest satisfaction targets.
• Oversee the daily operations of all assigned outlets, ensuring smooth and efficient service delivery.
• Ensure proper utilization and functionality of Point of Sale (POS) systems and operational equipment.
• Conduct opening and closing procedures in accordance with established standards and checklists.
• Support operations in any capacity required during staffing shortages or peak business periods.
• Monitor outlet performance and implement corrective actions to improve operational efficiency.

Guest Experience & Service Excellence

• Ensure compliance with all service standards, brand requirements, and operational procedures.
• Deliver exceptional guest experiences by maintaining high service quality and responsiveness.
• Monitor guest feedback and take prompt action to address concerns and enhance satisfaction.
• Build strong relationships with guests and encourage repeat business.
• Promote restaurant and outlet offerings through events, guest engagement, and community outreach initiatives.
• Collaborate with other departments to ensure seamless guest experiences across the property.

Team Leadership, Training & Development

• Supervise, coach, and support team members in their daily responsibilities.
• Conduct onboarding, orientation, and continuous training programs to maintain service excellence.
• Monitor employee performance and provide regular feedback and coaching.
• Complete performance appraisals and identify development opportunities for team members.
• Prepare and manage work schedules to ensure adequate staffing levels while controlling labor costs.
• Foster a positive work environment that promotes teamwork, accountability, and employee engagement.
• Ensure compliance with company policies, procedures, and workplace standards

Financial Management & Administrative Controls

• Manage outlet budgets and ensure achievement of revenue and profitability objectives.
• Monitor operational costs and identify opportunities to reduce waste and improve efficiency.
• Ensure compliance with cash handling procedures, till reconciliations, and financial controls.
• Review daily sales reports and analyze outlet performance trends.
• Prepare operational reports, forecasts, schedules, and other administrative documentation as required.
• Monitor inventory levels and ensure timely ordering of Front-of-House supplies and operational materials.
• Support stock control processes and minimize losses through effective inventory management.

Health, Safety & Compliance

• Ensure all outlets maintain the highest standards of cleanliness, hygiene, and presentation.
• Enforce compliance with food safety, health, sanitation, and occupational safety regulations.
• Conduct regular inspections and audits to identify and address operational risks.
• Ensure all corrective actions arising from inspections or audits are implemented promptly.
• Maintain compliance with company policies, statutory requirements, and brand standards.
• Promote a safe working environment for employees and guests.

Leadership Competencies

• Demonstrate integrity, professionalism, and accountability in all aspects of work.
• Exhibit strong leadership and decision-making capabilities.
• Effectively manage multiple priorities in a fast-paced environment.
• Display excellent communication, interpersonal, and conflict-resolution skills.
• Maintain a proactive, adaptable, and results-oriented approach.
• Lead by example and foster a culture of continuous improvement and guest-centric service.

Qualifications

• Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Business Administration, or a related field.
• Minimum of 5 years' experience in Food & Beverage operations, with at least 2 years in a supervisory or management role.
• Strong knowledge of restaurant operations, service standards, POS systems, and inventory management.
• Proven experience in leading teams and driving financial performance.
• Knowledge of food safety regulations and hospitality industry best practices.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.