Packet Core Support Engineer at Ericsson

About this opportunity

We are now looking for a Packet Core Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
 
You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. 

What you will do 

• Customer Issue handling for fault isolation and timely resolution
• Handling of dedicated support including Emergency/critical situations 
• Drive and conclude the Root Cause analysis 
• Working with Customer operations team during potential activities including update/upgrade and new deployments
• Assisting Service Delivery Manager during Operational governance meetings
• Knowledge transfer, documentation and information sharing 

You will bring

• Min. bachelor’s degree in engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years. 
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
• Very good understanding of Cloud technology and infrastructure Knowledge
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
• Excellent IP background
• MPBN Knowledge
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Additional Requirements
• Excellent social and interpersonal skills
• Responsive and result oriented.
• You will be perseverant, as well as open minded, with a passion to win.