Parts Field Sales Advisor at Inchcape Kenya LTD

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Africa part of Inchcape’s global network. You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our Kenya Business is seeking a Parts Field Sales Advisor to join our team in Nairobi reporting to the After Sales Manager.

In this position you will

• Builds productive working relationships with fellow employees through clear communications.
• Assist Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Informs customers when special order parts have arrived
• Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Apply retailing techniques to sell and display parts and accessories.
• Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identifies and supports opportunities for methods/process improvement in the Parts Department.
• Uses parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum
• Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receiving and answering customer enquiries on parts and making follow up for sale.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.

 About You

To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field
• 2 years’ Experience in parts sales with notable sales record
• Customer service training will be an added advantage
• Strong Customer focus
• Valid Driving License
• High level of accuracy and attention to detail essential
• Ability to meet deadlines and to work autonomously and as part of a team

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension/Provident plan
• Variable pay package
• Exposure to dynamic and collaborative work environment enabling
• Continuous learning & development opportunities