Payments Operations Specialist at Klasha

This is a full-time remote role for a Payment professional at Klasha. The Payment role involves tasks such as managing payment card processing, analyzing financial transactions, ensuring clear communication, and utilizing finance and accounting skills to support the company's payment operations.

Responsibilities:

• Payments Processing and Reconciliation
• Oversee the end-to-end processing of payments, ensuring timely and accurate execution of pay-ins and payouts.
• Reconcile daily transactions across multiple payment channels, virtual accounts, and bank accounts.
• Monitor payment failures or discrepancies and resolve them promptly.
• Ensure sufficient liquidity in operational bank accounts to process customer settlements and payouts.
• Work closely with treasury teams to manage currency flows and optimize FX transactions.
• Ensure all payment operations adhere to regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Monitor transactions for unusual activity and escalate potential compliance risks to relevant stakeholders.
• Implement controls to minimize operational risks related to payments.
• Customer Settlements
• Track and communicate the status of customer settlements to relevant teams, including customer support.
• Ensure accurate reporting and timely resolution of settlement issues.
• Identify inefficiencies in payment processes and recommend improvements to enhance speed, accuracy, and cost-effectiveness.
• Collaborate with product and technology teams to implement new payment features or channels.
• Team Leadership and Collaboration
• Act as the primary liaison between operations, finance, and customer support teams for payment-related queries or escalations.
• Maintain relationships with payment service providers, banks, and FX partners.
• Negotiate terms and resolve issues with external payment partners.
• Provide regular reports on payment volumes, settlement timelines, and operational KPIs to management.
• Analyse payment data to identify trends and opportunities for cost savings or revenue generation.
• Handle escalations for failed or delayed payments, ensuring swift resolutions to maintain customer trust.
• Manage the end-to-end chargeback process, including investigation, documentation, and response to disputes raised by customers or merchants.
• Develop contingency plans for payment operation disruptions.
• Process Documentation and Training
• Maintain up-to-date documentation of payment workflows, policies, and procedures.
• Train new hires or existing team members on payment systems and best practices.

Qualifications:

• Analytical Skills, Finance, and Accounting skills
• Payment Card Processing expertise
• Strong communication abilities
• Bachelor's degree in Finance, Accounting, Business, or related field
• Experience in financial services or payment processing industry
• Attention to detail and accuracy in financial transactions