Pension Administrator at Zamara Kenya

About the Job

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The successful candidate will provide support to the Operations & Administration – Fund Administration Department in all aspects of pensions administration.

The role will report to a Team Leader.

In more detail, the areas of responsibility include:

1. Providing annual audit data to fund accountants and responding to queries
2. Verification of fund data and loading the information onto the system
3. Preparing and reconciling member records.
4. Processing withdrawal requests for members.
5. Maintaining member pension records (bio data, bank details, emails) and updating contributions on the selected admin system
6. Providing annual member statements after allocation of interest
7. Supporting Team leaders and Administrators as required in ensuring team targets are met and set out procedures are followed.
8. Processing and payment of claims within 30 days in liaison with fund managers, custodians and trustees
9. Preparing and submitting quarterly returns of contributions to RBA
10. Preparing quarterly admin reports
11. Processing and payment of additional interest to members who have exited
12. Conducting member education scheme / fund beneficiaries’ information about their rights and responsibilities in respect to the pension scheme / fund umbrella.
13. Dealing with pension scheme / umbrella fund complaints, disputes, general enquiries and correspondence from members, advisers, trustees, fund managers and communicating with them appropriately
14. Preparation and processing of Pensioners Payroll

The following experience is preferred:

1. Diploma in Business or related field.
2. MS Office with focus on Excel Skills.
3. Basic knowledge of the pensions industry.
4. Knowledge of the Retirement Fund Rules
5. Knowledge of RBA regulation
6. Knowledge of KRA taxation rules
7. Knowledge of types of schemes

The following personal qualities are preferred:

1. Team player
2. Client Service Orientation
3. Diplomatic and Sensitive
4. Ability to work under pressure with minimal supervision
5. Good time management skills and the ability to organize and prioritize own workload
6. Strong Organizational skills
7. Good Communication skills

If your career aspirations match this opportunity, share your CV via LinkedIn on or before 5.00 pm Friday, 12 November 2021. Only shortlisted candidates will be contacted.