People Capability Cluster Lead, East Africa at Standard Chartered Bank Kenya

• The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should work through local networks to ensure that the priority market meets its regulative and audit needs and create space to engage with practitioners of the Discipline to apply new ideas, emerging capabilities and tools to improve how they communicate the global agenda to local needs.

The role holder should additionally be able to:   

• Provide thought -leadership and has experience leading complex projects on Data & Digital, Digital Transformation, Generative AI, Skills-based learning design etc
• Manage ambiguity with competing local and global work priorities, focussing on how the global learning agenda can be maximised and leveraged for local requirements.
• Work as one greater team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realize their creative potential.
• Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery

Key Responsibilities

• Organisational context
• Standard Chartered (SC) Bank has a bold ambition to be the number one Learning function in financial services: “having world-class Learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future”. 
• To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around hives, disciplines and squads. In this model: 
• Multi-disciplinary “Squads’’ deliver work to achieve the function’s priorities
• “Priorities” are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called “Hives’’. 
• All squad members are “Discipline’’ practitioners and are dynamically allocated to squads through disciplines:
• Disciplines are the ‘homes’ for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks
• They provide a stable community for practitioners to belong to (as people move across squads)
• They enable multi-skilling and development of depth and breadth or “T-shaped” capabilities.

Other Responsibilities

• Coordinates and delivers ‘satisfactory’ or above country audits/ regulatory reviews, when applicable.
• Contribution to squad’s velocity / productivity in terms of backlog items and deliverables.
• Improved learner experience for learning solutions delivered by squad (e.g. eNPS, Saba ratings, diSCover usage)
• Country diSCover user participation rates.

Skills and Experience

• Programme Management
• Consult with stakeholders to propose and deliver global, regional, local strategic learning interventions for upskilling and reskilling in line with the Bank’s strategic intent, by leveraging on Global PC offerings.
• Formulate marketing plan to drive upskilling and re-skilling initiatives.
• Oversee Learning Governance scope of work. Establish close partnership with Risk and Compliance to conduct gap analysis for learning related regulations and policies.
• Support programme deployment, including virtual /classroom management, managing attendance, and communications with learners. Include facilitating in-market global, regional, or local learning programmes.
• Manage learning enquiries, follow-up on learner’s request relating to internal and external programmes, provide timely responses, coordinate and administer in-house programme certification process, government funding application, audit support, when required.
• Perform other duties as needed to support successful programme implementation.

Qualification

• At least a B.Sc in any field preferably arts and social sciences. A master’s degree would be an advantage
• Professional memberships CIPD, IAF but not mandatory
• Developmental Bank training– Design Thinking, Facilitation, Storytelling, Consulting and managing complex projects
• Proficient in English Language

Role Specific Technical Competencies

• Manage Conduct    
• Manage Risk    
• Manage People    
• Agile project management    
• Design prototyping and experimentation    
• Data literacy    
• Horizon scanning    
• People Capability expertise, knowledge and experience in Creative and Delivery    
• Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning    
• HR / Talent Data analytics & measurement /business intelligence capability    
• Learning design and development fundamentals    
• Business acumen    
• Collaboration   

Our Ideal Candidate

• 8+ years in any discipline exposed to leading projects, facilitating engagements and Project design 
• Strong graphic and visual design and story-telling skills
• Strong knowledge of GenAI, Data, Digital and Analytics