Performance Development Manager at Good Neighbors

Position Purpose

• The Performance Development Manager strengthens organizational performance across Partnership Countries by developing regional performance management systems, supporting operational improvement, building organizational capacity, and promoting evidence-based decision-making.
• The position serves as a strategic partner to Partnership Countries by driving continuous improvement and enhancing organizational effectiveness throughout the Africa region.

Key Responsibilities

Performance Management

• Develop and maintain regional performance management frameworks
• Establish organizational KPIs and performance indicators
• Analyze performance trends and prepare management reports
• Facilitate regional performance review meetings
• Recommend performance improvement actions

Performance Improvement & Organizational Development

• Conduct Partnership Countries performance assessments
• Develop and monitor Partnership Countries Improvement Plans
• Identify operational gaps and recommend improvements
• Support organizational development initiatives
• Promote continuous improvement across the Africa Region

Capacity Development & Knowledge Management

• Identify organizational capacity needs
• Design and facilitate learning initiatives
• Develop operational guidance and tools
• Promote knowledge sharing and best practices

Strategic Support

• Provide strategic operational support to Partnership Countries
• Support regional planning and decision-making
• Coordinate cross-functional initiatives
• Prepare analytical reports and recommendations

Qualifications & Competencies

• Education Bachelor's or Master's degree in International Development, Development Studies, Public Administration, Monitoring and Evaluation, Project Management, Social Sciences, or another relevant field

Professional Experience

• Minimum seven years of relevant professional experience
• Experience in international NGOs or development organizations
• Experience in performance management, organizational development, or strategic planning
• Professional experience in African countries other than the candidate's country of origin is an asset.
• Experience supporting multi-country operations is preferred.