Personal Banker - Retail Banking Department at SBM Bank

Job Purpose:

Reporting to the Branch Manager and operating within set policies, guidelines and regulations, the job incumbent will be responsible for providing quality service to high-net worth retail clients and acquiring new opportunities with the objective of delivering exceptional sales performance and help in increasing the bank's market share & profitability.

Key Responsibilities:

• Performing regular banking related duties and working closely with Bank’s customers to understand their financial needs and provide customized solutions from our range of products and services
• Identifying, developing and retaining high value retail customers through excellent customer service standards
• Proactively identifying opportunities to cross sell related banking and non-banking products and services
• Providing direct “hands on” sales support to generate and convert quality leads into profitable sales
• Ensuring dedicated service to customers through close follow-up, dedicated attention and effective coordination
• Ensuring high level of service standards including high level of ethics and integrity in line with SBM values
• Assessing the risks and impact from both the client’s and bank’s perspective

Qualifications, Experience & Skills:

• Degree in banking/marketing or any other relevant field
• 3 years’ proven experience in sales and customer service
• Excellent knowledge of banking products and regulations
• Self-motivated and result-oriented
• Excellent skills in:
  • Communication and interpersonal
  • Building on customer relationship
  • Networking and presentation
  • Negotiation and selling
  • Time management and organizational skills
• Extrovert, dynamic and pro-active
• Be customer centric
• Ability to work diligently to meet targets
• High level of integrity and professionalism

Closing: 18th February 2023.