Pharmacy Manager at Avenue Healthcare

Job Objective/Purpose

The Pharmacy Manager, will be responsible for ensuring that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’s defined policies and procedures.

Key Responsibilities

• The pharmacy manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department. 
  • Efficient utilization of Pharmacy techs, pharmacy clerks and pharmacy assistants- Liaise with the Medical Services Manager to ensure optimal staff levels as well as efficient use of overtimes and locums.
  • Ensure staff daily task / shelf allocations for inventory management, Emergency trolley medication management, daily / random counts, variance and expiry monitoring to achieve optimal stock management and tidy shelves. 
  • Identify training gaps and liaise with HR and medical quality team to facilitate training d. Participate in the recruitment, interviewing and hiring pharmacy personnel 
  • Ensure all pharmacy staff undergo orientation, training and competence assessment checks 
  • Manage Rota, leaves and absenteeism as per HR policies 
  • Ensure staff within the pharmacy units are highly motivated and minimize staff attrition rates by 
  • Regular staff engagement and monthly departmental meetings 
  • Promptly addressing staff concerns - Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow up as necessary 
  • Reward, Recognition and Discipline iii. Ensure that deserving staff are recognized/rewarded iv. Disciplinary action (with proper cause) is undertaken without undue delay and per defined policies 
  • Staff supervision: Responsible for supervising all pharmacy staff (Pharm techs, clerks and assistants) and evaluating performance.
• 2. Manage and lead the Pharmacy Units (Outpatient, Special Clinics and Inpatient) in the provision of safe, timely, efficient, effective and patient-centered pharmacy services and operations 
  • Implement safe medication use processes in all the pharmacy units 
  • Develop and / or maintain operational and quality policies and procedures 
  • Ensure compliance to the pharmacy policies, procedures and pharmacy manual 
  • Ensure compliance to regulatory and accreditation standards e) Ensure timely and appropriate drug returns / recalls and treatment sheet reviews. 
  • Serve as the pharmacy leadership team liaison to interdisciplinary team members for areas of responsibility (e.g., nurse managers, specialists, medical quality, etc.). 
  • Monitor Turn Around Time of service and intervene when necessary 
  • Perform duties as a member of the hospital clinical governance committees as guided by the committees Terms of Reference 
• Ensure that Avenue Corporate Governance policies are adhered to. 
  • Prevent, detect, and report any fraud or criminal activity 
  • Fully review and ensure implementation of audit recommendations 
• Ensure optimal Financial Management of Pharmacy services 
  • Stock Management: 
    • Physical Inventory count / Stock takes daily for high value items and monthly for all items in all pharmacy units, wards, Surgical and consumables stores, theatre and other area with pharmacy items. 
    • Maintain optimal stock levels to achieve a target of 15-21 inventory days without stock outs 
    • Perform accurate and timely stock variance reporting with justifiable reasons prior to approval and adjustments 
    • Target zero expiries and stock losses 
  • Prepare a monthly report for pharmacy based on KPIs 
  • Check margins monthly for items to ensure target margins are attained 
  • Develop plans and lead efforts to improve financial performance in assigned areas of responsibility 
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• Bachelors in Pharmacy (BPharm) 
• A valid Kenya Pharmacy and Poisons Board (PPB) practice License 
• Updated BLS certificate 
• Leadership & Management certificate/degree 
• Not less than 2 years’ experience in Pharmacy Management 
• COHSASA or other Accreditation experience 
• Excellent interpersonal and communication skills 
• Should be ethical 
• Result oriented 
• Team work 
• Attention to detail