Medical Representative- Pharmaceutical Portfolio at Omnichannel International

 Salary: KES 160,000 per month

Job Summary

• The Medical Representative will be responsible for promoting the assigned pharmaceutical portfolio within an allocated territory through effective and compliant engagement with healthcare professionals (HCPs) and other approved customers.
• The successful candidate will develop productive customer relationships, execute approved territory and call plans, generate demand, provide accurate market intelligence, and contribute to sustainable sales growth.
• The role requires strong pharmaceutical product knowledge, excellent communication skills, and the ability to achieve sales objectives while adhering to applicable regulatory requirements and company policies.

Key Responsibilities

• Develop and execute temitory plans based on approved healthcare professional (HCP) segmentation, customer potential, call frequency, and geographic priorities.
• Conduct high-quality face-to-face and approved digital customer engagements using authorised product messages and promotional materials.
• Achieve assigned territory sales objectives through ethical demand generation. effective customer coverage, and consistent follow-up
• Maintain strong knowledge of the assigned pharmaceutical products, relevant disease areas, clinical evidence, approved indications, and competitive environment.
• Maintain accurate and timely Customer Relationship Management (CRM) records, call reports, customer information, and territory activity plans.
• Monitor product availability, competitor activities, customer feedback, and market access barriers, providing actionable insights to the Sales Manager.
• Support approved promotional meetings, educational activities, and customer engagement programmes in collaboration with relevant departments. 
• Work collaboratively with the Key Account Manager (KAM) on institutional business opportunities.
• Refer unsolicited scientific and medical enquiries to the Medical Science Liaison (MSL)Medical Affairs function, as appropriate.
• Complete all required product and compliance training and demonstrate continuous improvement in call quality, product knowledge, and territory management.
• Promptly identify and report adverse events, product quality complaints, and other product safety information through approved reporting procedures.
• Plan daily and weekly territory activities within approved customer segmentation and call-frequency requirements.
• Prioritise customer engagements within the assigned territory based on approved business criteria.
• Identify and escalate product stock, market access, scientific, safety, compliance. and customer service issues to the appropriate managers or or departments.
• Ensure all promotional activities remain within approved product claims and authorised commercial terms.

Qualifications and Experience Educational Requirements

• Bachelor's degree in Pharmacy. Life Sciences, Biological Sciences, or a related scientific discipline is strongly preferred.
• Candidates with other relevant academic qualifications may be considered where supported by strong pharmaceutical sales capabilities and applicable local requirements Related

Job Experience

• Typically two (2) to four (4) years of experience in pharmaceutical or healthcare sales.
• Exceptional entry-level candidates with relevant scientific qualifications may be considered through structured development programmes.
• Demonstrated ability to build professional customer relationships and work towards measurable sales objectives.
• Experience in diabetes, metabolic health, specialty care, or innovative pharmaceutical environments will be an added advantage.
• Proven ability to manage assigned territories, execute customer call plans, and achieve sales targets.