Pharmacy Superintendent II at Avenue Healthcare

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’sdefined policies and procedures 

Key Responsibilities

• Ensure that the facility has the necessary equipment and ensure thatthey are in good working condition. 
• Ensure timely, accurate and 100% billing of drugs. If the hospitalmanagement system is down, liaise with the receptionist /invoicing clerkto inform the client that drugs will be recorded on a manual card andissued then card collected later after the bill has been finalized once thesystem is back. 
• All processed prescription orders should be well labeled, counterchecked then client informed to collect their cards before the medicationis dispensed. 
• Ensure that all insurances exclusion lists are adhered to. 
• Ensure that the Pharm-Tech informs the doctor on equivalent of the outof stock medication and the prescription is amended. 
• Ensure that the Pharmacy is well stocked as per the set re-order levels.Do daily counts, spot counts, monthly stock takes and give a timely,accurate report with valid explanation on variances and expiries to theBranch Manager for approval of adjustment by the Stock Controller. 
• Prevention of medication errors by counter checking and verifying theprescription on doses, allergies, patient identification, right drug,legibility and give clear usage instructions. 
• All stock movements including goods received, goods returned,purchases from petty cash, prescriptions issued to patients on cash,inter-branch transfers or in house clinics, expired drugs, lost or stolenitems must be captured in the HIS real time. 
• DDA to be dispensed as per the laid down policy, checked weekly andany discrepancies reported to the Branch Manager for approval ofadjustment by the Stock Controller. 
• Generate and send LPOs to the respective suppliers. 
• Ensure accurate receiving, counter checking and signing of the invoicedorders and delivery notes as per send L.P.O. Drugs with an expiry lessthan six months should be received with a Letter of Undertaking andreturned to the supplier if not consumed within the 6 months. 
• Ensure timely and accurate entry of invoices into the hospitalmanagement system and that they are well stored to be checked anddispatched to Finance/Accounts by end of the month. 
• Ensure a well arranged pharmacy that is neat, presentable dispensingcounter and workstation 
• Ensure that the fridge temperatures are charted twice daily and anyerror reported to relevant department. 
• Ensure timely escalation of any urgent out of stock items to thePharmacy Quality Manager for manual purchase approval. 
• Ensure that any issue pertaining quality is escalated to the PharmacyQuality Manager. 
• Drugs/surgical items expiry management; 
  • Ensure shelf allocation for weekly checking of expiries and communicateto the Pharmacy Superintendent. 
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugsand share the short expiry list with the doctors to assist in prescribing. 
  • Expired drugs should be documented, quarantined and disposed as perthe PPB regulations. 
  • Allocate emergency trolley to ensure its well-stocked at all times andexpiry managed 
• Ensure that Avenue corporate governance policies and procedures areadhered to. 
  • Prevent, detect and report any fraud or criminal activity 
  • Fully implement audit recommendations and attain satisfactory ratings insubsequent audits. 
• Ensure all sentinel incidents/events are recorded and reported to theBranch Manager within 24 hours using the provided tools. 
• Maintain and enforce infection control standards when doingextemporaneous preparations. 
• Client Satisfaction; 
  • Ensure client satisfaction through high quality of service, effectivecommunication, prompt feedback and escalation of any unresolvedissues to the relevant person for follow up. 
  • Ensure that the standardized tool for patient satisfaction feedback isfiled for measurement, follow-up and improvement. 
• Maintain patient privacy and confidentiality at all times. 
• Ensure adequate knowledge of all Avenue policies, procedures andsystems as outlined in the HRMIS 
• Any other duty as assigned by your immediate supervisor in line with thejob description

Personal Specifications

• A Diploma in Pharmacy 
• A minimum of 3 years experience 
• A valid pharmaceutical technologist license tied to Avenue Healthcare. 
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability