Porter at Bridge Talent Management

Job Description

• Ensuring that the reception area, lifts and staircase(First Floor to  Ground Floor) are tidy and appealing to the guests  
• Welcoming guests and serving them a beverage while they check-in
• Escorting guests to their rooms and showing them around
• Confirming that the room is fully equipped as per Hotel standards
• Providing guests with extras as per their requests 
• Assisting and ensuring that the guest settles into their rooms comfortably and that any guest queries are properly addressed and escalated as required 
• Informing the hotel guest of the hotel facilities, including a guided tour where necessary.  
• Ensuring the rooms are left in order after guests check out and that any faulty equipment and requirement is notified to the relevant persons. 
• Ensuring safe storage/custody of the guests’ luggage and maintaining a record of this 
• Follow the laid down standard operating procedures while on duty
• ​Adhere to Safety and Health standards always 
• Maintain excellent grooming standards always 
• Performing any other tasks allocated by the Head of the Department

Requirements

• O level Certificate. 
• Certificate in the front office and housekeeping training an added advantage 
• 2 years experience in a related function 
• physical fitness