Presales Engineer at Gap Recruitment Services Limited

About the Role

• Our client is a leading provider of electronic security solutions, delivering customized technologies and integrated solutions to organizations across various sectors.
• The Presales Engineer will play a key role in supporting the sales process by conducting desk research, preparing technical and commercial bids, responding to tenders, and developing customized electronic security solutions based on client requirements.
• The successful candidate will work closely with the sales and technical teams to understand client needs, develop appropriate solutions, prepare compelling proposals, and provide technical support throughout the sales cycle.

Key Responsibilities

• Work closely with the Sales team to support successful closure of the sales process.
• Conduct desk research to identify market opportunities, customer requirements, industry developments, and relevant solutions.
• Prepare technical and commercial proposals, cost estimates, and solution designs that address client requirements.
• Manage the presales bid process, including responding to RFIs, RFPs, tenders, and other client requests.
• Review complex tender documents and provide detailed responses to functional and technical requirements.
• Conduct product demonstrations and Proof-of-Concept (POC) sessions tailored to specific client use cases, both virtually and on-site where required.
• Provide technical training and product knowledge transfer to sales teams, channel partners, and clients where necessary.
• Support the Sales team in positioning products and solutions accurately and effectively.
• Develop clear and compelling sales presentations and technical documentation.
• Maintain a library of reusable technical collateral, including reference architectures, proposal templates, technical FAQs, case studies, and other supporting materials.
• Research and maintain an up-to-date understanding of the company's products, market trends, emerging technologies, and competitor offerings.
• Analyze competitor strengths and weaknesses to support effective solution positioning and bid preparation.
• Collaborate with multiple internal departments and external stakeholders to ensure proposals and solutions meet customer expectations.
• Communicate technical concepts clearly and professionally to both technical and non-technical audiences.
• Provide timely responses to customer and sales team requests throughout the sales process.
• Maintain accurate records of bids, proposals, technical documentation, and other presales activities.

Qualifications & Experience

• Bachelor's Degree in any relevant field is preferred.
• Minimum 2 years of relevant working experience.
• Previous experience in sales, presales, technical sales, electronic security solutions, ICT, technology, or a related industry will be an added advantage.
• Good understanding of the tender management and bid process.
• Demonstrated ability to prepare and analyze complex technical specifications, tender documents, and bids.
• Experience preparing technical proposals, commercial quotations, presentations, or solution documentation is highly desirable.
• Strong understanding of Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong presentation and negotiation skills.
• Strong relationship management and stakeholder engagement skills.

Key Competencies

• Presales and solution development
• Tender and bid management
• Technical proposal preparation
• Commercial awareness
• Product demonstrations and presentations
• Research and market analysis
• Customer relationship management
• Negotiation and influencing
• Excellent written and verbal communication
• Attention to detail and accuracy
• Problem-solving and analytical thinking
• Teamwork and collaboration
• Time management and organization
• Proficiency in Microsoft Office

Who Will Excel in This Role?

We're looking for someone who:

• Is commercially aware and understands how technical solutions support business growth.
• Has strong attention to detail and enjoys working with complex tender and technical documents.
• Can translate customer requirements into clear and practical solution proposals.
• Is confident presenting technical information to customers, sales teams, and other stakeholders.
• Is comfortable managing multiple bids, deadlines, and priorities simultaneously.
• Has strong research skills and keeps up with market and competitor developments.
• Communicates clearly, professionally, and confidently.
• Works well across sales, technical, and other internal teams.
• Is proactive, organized, and solution-oriented.
• Has a genuine interest in technology and electronic security solutions.
• Is comfortable working in a fast-paced, target-driven environment.