Open Roles at Gap Recruitment Services Limited

About the Role

• Our client is seeking a highly organized, proactive, and detail-oriented Service Desk Coordinator to support the smooth delivery of after-sales service operations.
• The role will be responsible for converting findings from preventive maintenance visits, call-outs, and support issues into accurate and timely commercial quotations. The successful candidate will also work closely with the Support Coordinator to keep preventive maintenance schedules on track, follow up on outstanding client approvals, and provide effective client communication.
• This is an excellent opportunity for someone with strong coordination, customer service, quotation preparation, and administrative skills who enjoys working in a technical and service-focused environment.

Key Responsibilities

• Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call-outs.
• Track quotations through to client approval and proactively follow up on outstanding or pending quotations.
• Work closely with the Support Coordinator to ensure preventive maintenance schedules are kept up to date and visits are planned and completed on time.
• Monitor items identified for replacement or repair and ensure they are resolved and closed out before the next scheduled preventive maintenance visit.
• Provide backup client communication, including responding to service-related emails and enquiries.
• Maintain accurate and up-to-date records of quotations, approvals, follow-ups, and preventive maintenance scheduling status.
• Liaise with the Presales and Support teams to gather accurate technical and commercial information required for quotation preparation.
• Assist the Presales team with commercial quotations for project-related activities in addition to after-sales quotations.
• Follow up with relevant internal teams to ensure client requests and service-related actions are progressing within agreed timelines.
• Support the wider Support Department with coordination and administrative activities as required.
• Proactively identify potential delays, outstanding actions, or gaps and escalate them to the relevant team members.
• Contribute to the smooth and efficient delivery of after-sales services and overall customer satisfaction.

Qualifications & Experience

• Diploma or Degree in Business Administration, Engineering, or a related field.
• 1–2 years of experience in coordination, sales support, customer service, or a similar role.
• Experience within a technical, security, engineering, or service-oriented industry will be an added advantage.
• Proficient in Microsoft Excel and Word.
• Familiarity with CRM, quotation, or service management software is an advantage.
• Strong organizational skills with the ability to manage multiple quotations, follow-ups, and deadlines simultaneously.
• Good written and verbal communication skills, with the ability to draft clear and professional client correspondence.
• Strong attention to detail and accuracy.
• Proactive approach with the ability to identify and flag potential issues before they become delays.
• Ability to work effectively with multiple teams and stakeholders.
• Strong customer service and relationship management skills.

Key Competencies

• Quotation preparation and follow-up
• Service coordination
• Customer service
• Administrative and organizational skills
• Attention to detail
• Time management and prioritization
• Written and verbal communication
• Stakeholder coordination
• Problem-solving
• Proactive follow-up
• Microsoft Office proficiency
• Teamwork and collaboration

Who Will Excel in This Role?

We're looking for someone who:

• Is highly organized and comfortable managing multiple tasks and deadlines.
• Has a strong eye for detail and takes pride in producing accurate quotations and records.
• Is proactive in following up on outstanding quotations, approvals, and service activities.
• Communicates professionally and confidently with both clients and internal teams.
• Can identify potential delays and take action before they affect service delivery.
• Works well in a fast-paced, technical service environment.
• Is dependable, responsive, and committed to delivering excellent customer service.
• Enjoys coordinating people, information, and processes to keep operations running smoothly.

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About the Role

• Our client is a leading provider of electronic security solutions, delivering customized technologies and integrated solutions to organizations across various sectors.
• The Presales Engineer will play a key role in supporting the sales process by conducting desk research, preparing technical and commercial bids, responding to tenders, and developing customized electronic security solutions based on client requirements.
• The successful candidate will work closely with the sales and technical teams to understand client needs, develop appropriate solutions, prepare compelling proposals, and provide technical support throughout the sales cycle.

Key Responsibilities

• Work closely with the Sales team to support successful closure of the sales process.
• Conduct desk research to identify market opportunities, customer requirements, industry developments, and relevant solutions.
• Prepare technical and commercial proposals, cost estimates, and solution designs that address client requirements.
• Manage the presales bid process, including responding to RFIs, RFPs, tenders, and other client requests.
• Review complex tender documents and provide detailed responses to functional and technical requirements.
• Conduct product demonstrations and Proof-of-Concept (POC) sessions tailored to specific client use cases, both virtually and on-site where required.
• Provide technical training and product knowledge transfer to sales teams, channel partners, and clients where necessary.
• Support the Sales team in positioning products and solutions accurately and effectively.
• Develop clear and compelling sales presentations and technical documentation.
• Maintain a library of reusable technical collateral, including reference architectures, proposal templates, technical FAQs, case studies, and other supporting materials.
• Research and maintain an up-to-date understanding of the company's products, market trends, emerging technologies, and competitor offerings.
• Analyze competitor strengths and weaknesses to support effective solution positioning and bid preparation.
• Collaborate with multiple internal departments and external stakeholders to ensure proposals and solutions meet customer expectations.
• Communicate technical concepts clearly and professionally to both technical and non-technical audiences.
• Provide timely responses to customer and sales team requests throughout the sales process.
• Maintain accurate records of bids, proposals, technical documentation, and other presales activities.

Qualifications & Experience

• Bachelor's Degree in any relevant field is preferred.
• Minimum 2 years of relevant working experience.
• Previous experience in sales, presales, technical sales, electronic security solutions, ICT, technology, or a related industry will be an added advantage.
• Good understanding of the tender management and bid process.
• Demonstrated ability to prepare and analyze complex technical specifications, tender documents, and bids.
• Experience preparing technical proposals, commercial quotations, presentations, or solution documentation is highly desirable.
• Strong understanding of Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong presentation and negotiation skills.
• Strong relationship management and stakeholder engagement skills.

Key Competencies

• Presales and solution development
• Tender and bid management
• Technical proposal preparation
• Commercial awareness
• Product demonstrations and presentations
• Research and market analysis
• Customer relationship management
• Negotiation and influencing
• Excellent written and verbal communication
• Attention to detail and accuracy
• Problem-solving and analytical thinking
• Teamwork and collaboration
• Time management and organization
• Proficiency in Microsoft Office

Who Will Excel in This Role?

We're looking for someone who:

• Is commercially aware and understands how technical solutions support business growth.
• Has strong attention to detail and enjoys working with complex tender and technical documents.
• Can translate customer requirements into clear and practical solution proposals.
• Is confident presenting technical information to customers, sales teams, and other stakeholders.
• Is comfortable managing multiple bids, deadlines, and priorities simultaneously.
• Has strong research skills and keeps up with market and competitor developments.
• Communicates clearly, professionally, and confidently.
• Works well across sales, technical, and other internal teams.
• Is proactive, organized, and solution-oriented.
• Has a genuine interest in technology and electronic security solutions.
• Is comfortable working in a fast-paced, target-driven environment.