Principal, Benefits Officer (MG6) at National Social Security Fund (NSSF)

Reporting to the Senior Principal Officer, Benefits he/she will be responsible for ensuring proper receipting of claims from Documentation section, sorting and batching for awarding into the system;

KEY RESPONSIBILITIES:

• Ensure Verification of benefits claims to ensure completeness and accuracy of documentation;
• Coordinate award of claims in system to determine amounts payable and bank details of payee(s);
• Ensure Generation of payment information reports and filing in claim files appropriately;
• Oversee examination of payment information details, endorsement and dispatch claims in system to Authorization section; and
• Respond to customer’s enquiries and complaints by Branch Officers/call centre or walk-in clients.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelors’ Degree in any of the following disciplines: Actuarial Science; Social Sciences; Business Administration; Public Relations; Marketing or related field from a recognized institution;
• Professional qualification and Membership where applicable;
• At least five (5) years’ work experience; and
• Proficiency in computer applications;

COMPETENCIES:

The competencies required for Principal Officer are as follows:

• Excellent interpersonal & communication Skills
• Accuracy
• Organizational Skills
• Customer Focus
• Adaptability
• Initiative, Innovation and Creativity