Principal, Corporate Communication Officer at Kenya Roads Board

Job Specifications

The duties and responsibilities of the officer will entail:-

• Developing Corporate communication policy, strategies, procedures, and systems;
• Developing brand strategies and implementing brand communication plans, monitoring their implementation, and evaluating effectiveness
• Developing and reviewing corporate social responsibility programmes and monitoring their implementation in consultation with directorates/departments and evaluating their impact
• Reviewing and overseeing the implementation of complaints handling guidelines and ensuring compliance with relevant policies and legislation
• Monitoring the implementation of customer service standards and compliance in the organization
• Preparing and reviewing budgets, departmental procurement plans and preparing terms of reference/specifications
• Undertaking regular brand/customer surveys and ensuring recommendations are implemented
• Manage crisis communications
• Developing corporate event plans with budgets and timelines and overseeing their implementation
• Coordinate the preparation of information, education, and communication materials in consultation with directorates/departments;
• Representing KRB in public events
• Promoting a positive corporate image of the Board;
• Implement quality management systems and procedures in the department
• Monitoring departmental performance and preparing evaluation reports
• Supervising, developing, and motivating junior staff to improve performance

Person Specifications

For appointment to this grade, a candidate must:-

• Have at least eight (8) years’ work experience, three (3) of which must have been in a supervisory role;
• Bachelor’s Degree in public Relations, Mass Communications, Journalism, Marketing or equivalent qualifications from a recognized college;
• Master’s degree in public Relations, Mass Communications, Journalism, Marketing or a relevant field from a recognized institution
• Be Member of professional body either PRSK or IPRA in good standing;
• Management course lasting not less than four (4) weeks from a recognized institution.;
• Fulfil the requirements of Chapter Six of the Constitution;

Key Competencies and skills

• Interpersonal skills;
• Multitasking
• Initiative and problem solving
• Communication Skills
• Team Player
• Social media skill