Principal Information, Communication Technology Officer at National Defence University - NDU-K

QUALIFICATION REQUIREMENTS

• To be considered for appointment as Principal ICT Officer, one must have:
• Bachelor’s degree in Computer Science/Information Communication Technology or in Electronics/Electrical Engineering from a recognised institution;
• Served in an equivalent or comparable position for at least three (3) years in the Public Service or private sector;
• Attended a management course lasting at least four (4) weeks;
• Demonstrate strong interpersonal communication and organisational skills and ability to work effectively in a team environment;
• Experience in client-level technical support in a demanding ICT environment;
• Demonstrated professional ability, initiative and competence in organising and directing work;
• The ability to be flexible and to work under pressure to meet deadlines in changing situations; and
• Conversant with the workings and support requirements of ERP and E-learning systems.

CORE COMPETENCIES

DUTIES AND RESPONSIBILITIES

• Duties and responsibilities Principal Information, Communication Technology Officer (ICT Officer) will entail and not be limited to:
• Systems development, implementation, and allocation;
• Coordinating systems development, implementation, and maintenance;
• Ensure all Service Desk calls for the Technical Team conform to Standard Operating Procedures (SOP) and be escalated where breaches occurred;
• Provide technical and infrastructure support for the ICT environment;
• Structured analysis and a creative approach to problem-solving;
• Implementation of new infrastructure, technology acquisitions, software solutions, and upgrades;
• Preparing progress reports on ongoing projects;
• Evaluating systems and ensuring adherence to established ICT standards;
• Training on and preparing staff performance reports;
• Planning, monitoring and evaluating programme/activities;
• Liaising with departments to ensure effective maintenance of ICT equipment as well as reviewing and evaluating hardware maintenance plans; and
• Any other relevant duty(ies) assigned by Management.