Process Lead- Sales & Development at Kenya Airways

Brief Description        

The Process Improvement lead supports the Commercial Organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers.

The objectives are to:

• To enable the management and delivery of projects focused on improving processes by use of a well-structured set of tools based on Lean Six Sigma and Project Management Methodologies.
• Lead and support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers.
• Manage and direct multiple projects and initiatives across the teams to deliver business benefits.

Detailed Description        

Strategy Cascade and Implementation

• Facilitate strategy cascades
• Monitor and evaluate implementation progress

 Process Improvement

• Initiate, scope and manage the delivery of projects for identified process improvements using relevant methodologies.
• Proactively identify, scope and prepare business cases for opportunities to improve processes in conjunction with process owners/managers.
• Develop Metrics, monitor and report business process performance against accepted standards and KPI’s. Lead the sustainable implementation of process improvements and measurement of the process indicators.
• Identify risks and issues in business processes and systems.
• Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement projects.
• Develop and support data capture and data management processes for core systems to support the delivery of identified projects.
• Facilitate workshops to build capability on process management; process mapping, Value Stream analysis, process redesign.
• Process mapping in alignment to the business strategy as defined by the business owners.

 Project Management

• Define project scope, plan and schedule for the delivery of solutions and value within agreed timelines.
• Manage stakeholder communications, and implement an effective system of project governance, ensuring that timelines are met, with a clear and effective escalation process.
• Organize and lead project status and working meetings and stand up sessions, supporting the business owner and ensuring feedback from the relevant stakeholders across departments.
• Manage risks and issues, mitigation and corrective actions for deviations from plans.
• Prepare and share project progress reports with the relevant stakeholders.

Change Management

• The BPIL Supports the change process that the business owners have initiated, leading the example of accepting change as the new normal and helping the business owner to drive this.
• Development and implementation of a Change Management plan for each project.
• Engage, coach and train change agents for the dissemination and implementation of change at the shop floor.
• Keep track of achievements after deployment of change. 

Job Requirements        

• Bachelor’s degree
• At least 5 years’ work experience with a minimum of 3 years’ experience working in Process Improvement and Project Management roles involving cross-departmental teams
• Certified Project Management practitioner
• experience in Project Management
• Certified Lean Practitioner
• Certified Six Sigma practitioner
• Best Practice and ToT Trainer all practices
• Change Management Practitioner

Additional Details        

• Problem Solving skills
• Communication Skills
• Working Collaboratively
• Managing Change
• Focus on Results
• Customer Focus
• Business understanding