Product Assistant - Tours & Travel at ATL Global Business

Company Profile Summary

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

Position Overview

We are seeking a dedicated and detail-oriented Product Assistant with tourism industry experience, preferably in a tour operator setup, to join our team in Nairobi. The successful candidate will play a key role in assembling and updating our tour products, ensuring that they are accurate, timely, and easily accessible for our agents and the reservations team.

Key Responsibilities

• Compile and format various tour programs for agents using the company’s standard templates.
• Accurately populate rates on costing sheets according to agreed contract rates and margins.
• Create and maintain rate comparison tables to assess price changes and offers for agents.
• Meet product development deadlines and deliver high-quality outputs on time.
• Propose improvements and enhancements for tour products.
• Build effective relationships with agents, ensuring they receive accurate and comprehensive information.
• Understand and manage product offerings for different agents, paying close attention to details.
• Collaborate effectively with team members and superiors, assisting with additional delegated tasks as needed.

Minimum Requirements

• University or College Diploma in Tour Operations.
• A minimum of 3 years of experience in the Tourism Industry within East Africa.
• Strong product knowledge of the tourism sector and geographical insights.
• Exceptional communication skills with a proven ability to build effective relationships.
• Flexible and willing to adapt to varying work schedules.
• Proficient in ICT, with knowledge of Tourplan being an added advantage.
• Advanced Excel skills are a plus.