Travel Consultant at Fanisi HR Solutions

Key Responsibilities

1. Advise clients on travel options, accommodations, and itineraries based on their preferences and budgets.
2. Book flights, hotels, transportation, and manage all travel arrangements accurately.
3. Plan and prepare detailed travel itineraries for domestic and international trips.
4. Assist clients with visa applications, travel documentation, and concierge services.
5. Handle client inquiries, resolve complaints, and manage refunds professionally.
6. Identify new business opportunities and develop innovative tour packages.
7. Meet sales targets while ensuring all travel packages are profitable.
8. Support marketing initiatives, including social media campaigns and promotions.
9. Stay updated on tourism trends and industry events to enhance client offerings.

Required Specifications

1. Minimum 2 years’ experience as a Travel Consultant or similar role.
2. Strong knowledge of travel booking systems and travel management software.
3. Excellent sales and negotiation skills, with an understanding of pricing and profit margins.
4. Strong communication and interpersonal skills.
5. Ability to plan, organize, and manage multiple itineraries simultaneously.
6. Knowledge of visa application processes is an added advantage.
7. Knowledgeable on the international market.
8. Experience handling tourists on people safaris, cultural experiences, and beach experiences.
9. Education in Tourism or related field.
10. Attention to detail and accuracy in all bookings and client communications.
11. Ability to work independently and take ownership of client travel experiences from start to finish.