Travel Agent at Pesapal

Key Responsibilities:

Sales Generation & Prospecting

• Proactively identify and reach out to potential customers through various channels, including cold calling, email campaigns, social media outreach, and networking events.
• Develop and maintain a robust pipeline of leads, nurturing relationships, and guiding prospects through the sales process from initial contact to conversion.
• Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.
• Tailor product recommendations and present compelling solutions that align with customers' interests, preferences, and budgetary considerations, effectively addressing objections and overcoming barriers to purchase.
• Actively promote and sell travel packages, flights, and special offers.

Customer Relationships and Account Management

• Build and maintain strong relationships with both flight and holiday package customers, serving as their trusted advisor for all travel needs.
• Proactively engage with clients to anticipate evolving preferences, identifying cross-selling (flights to holidays, holidays to flights) and upselling opportunities such as upgrades, add-ons, or premium services.
• Advise clients on travel requirements (visas, passports, insurance, health protocols) and provide timely updates on changes affecting both air travel and holiday destinations.
• Manage bookings end-to-end, liaising with airlines, hotels, resorts, and tour operators to ensure accurate itineraries, routing, and schedules.
• Provide seamless support for reservations, check-ins, payments, and post-booking assistance for both flights and packages.
• Draft Quotations and ensure timely, accurate billing for individual, group, and corporate travel (covering both ticketing and holiday packages).

Operational & Business Support

• Liaise with suppliers and negotiate contracts to secure preferred rates and added value for both flights and holiday packages.
• Curate and design holiday packages (local and international) tailored to market demand, customer preferences, and seasonal opportunities.
• Upload, update, and maintain holiday packages and flight deals on the Ticketsasa website to ensure accurate, timely, and attractive offerings.
• Collaborate with the marketing team to design and execute compelling promotions for both air tickets and holiday packages
• Actively seek and utilize client feedback to enhance package content, pricing, and overall service delivery.

Must Have Job Requirements:

• At least 3 years proven working experience as a tours and travel consultant
• Degree in hospitality, travel, tourism or related field and must have an IATA diploma
• Experience with Sales, CRM, and Travelport (Gallileo)
• Proven track record in sales generation (flights and packages).