Product Development Executive at Kenya Airways

Brief Description        

The Product Development Executive will develop,evaluate and implement Ancillary and Holiday products, and product enhancementsfor greater customer satisfaction.

Detailed Description        

• Product development and implementation of Ancillary and Holiday products in the market.
• Identify opportunities and recommend innovative ways to maximize the availability and sales of Ancillary and Holiday products.
• Holiday packaging development through researching and organizing travel arrangements from beginning to end that includes booking tickets, accommodation, rentals, tour activities, etc.
• Understanding and responding to competitor behavior and understanding market trends in relation to Ancillary and Holiday products.
• Maintain customer relationships regarding holiday packaging and consistently deliver services per customer expectations before, during, and after their travel.
• Identify, manage, communicate, and resolve day-to-day matters arising in relation to existing Ancillary and Holiday products.
• Provide support in reporting and communicating all relevant data & KPIs for product performance.
• Ensure timely preparations and delivery of correct documentation necessary for the customer’s travel (e.g. park tickets, hotel vouchers, itineraries, etc.)
• Coordination of services with key stakeholders internally and externally for each traveling guest so as to ensure a seamless travel experience.
• Maintain sales, payments records, and customer data for analysis and record keeping with regard to Holiday products.
• Occasionally, meet and greet guests, and assist with their onward itinerary or guide them during their tours and safaris.
• Liaising with Product, Sales, and Operations teams to ensure ongoing roadmap and development and improvement of Ancillary and Holiday products.
• Any other duties that may occur from time to time

Job Requirements        

• Fluent in written and spoken English.
• Proficiency in MS Office, Internet, Databases
• Excellent interpersonal, communication and presentation skills.
• Ability to work across teams.
• Needs to demonstrate knowledge of airline procedures and distribution systems.
• Degree in Business or Tourism related major/Tours and Travel Agent Diploma/Travel and Tourism Management Diploma or similar relevant field.
• Sound knowledge of product development and holiday packaging cycle.
• Experience in strategic thinking to challenge the status quo and create solutions.
• Good organizational and time-management skills
• 3 years in Commercial Business or Sales within the Airline Industry
• At least 2 years of Tour or Holiday Packaging experience will be an added advantage.

Additional Details        

• Excellent Communication skills
• Customer Service
• Achievement, Drive & Initiative
• Excellent sales and negotiation skills
• Passion for Kenya Airways
• Industry and Market Knowledge