Product Technician - Mobility at M-KOPA Solar

In this role, you would be responsible for:

• Performing incoming, in-process, and outgoing QC checks on devices, components, and accessories per approved SOPs and AQL standards — including visual, dimensional, functional, and safety inspections, with all defects and non-conformities logged in the quality system
• Running standardised test plans, calibration procedures, and final functional tests on new sample bikes using approved fixtures and software, with full traceability documentation including unit IDs, batch numbers, firmware versions, and operator stamps
• Owning the refurbishment workflow from intake triage through repair, verification testing, and re-release — classifying units by fault category, ensuring correct parts usage and BOM alignment, and verifying units meet as-new standards before dispatch
• Consolidating defect trends and failure analysis into weekly OEM feedback packs, supporting corrective and preventive actions (CAPA) with OEM partners, and validating fixes through targeted testing
• Maintaining up-to-date SOPs, work instructions, checklists, and test records on Zoho, and ensuring EHS compliance, ESD-safe handling, and proper battery safety protocols throughout
• Contributing to device history records and audit readiness, and participating in root-cause analysis using 5-Why, Ishikawa, or similar methodologies
• Safeguarding and calibrating test equipment on schedule, tracking critical spares and refurbishment parts with accurate stock movements, and supporting pilot runs, sample evaluations, and first article inspections

This is a full-time, on-site role based in Nairobi, Kenya. You will be reporting to the Hardware Product Manager – Mobility.

Your application should demonstrate:

• A Bachelor's degree in Electrical/Electronic Engineering, Mechatronics, Industrial Engineering, or a related field — equivalent technical experience will be considered
• 2+ years of experience in product testing, electronics QC, or repair and refurbishment
• Hands-on experience with multimeters, oscilloscopes, battery testers, and test fixtures
• Comfort reading schematics, wiring diagrams, and interpreting firmware versions and logs
• Proficiency in documenting test results and working with quality or ticketing systems — familiarity with Freshdesk, Zoho CRM, and SafetyCulture report templates is an advantage
• Strong diagnostic and problem-solving skills with a safety-first mindset and the ability to work to takt time in a fast-paced environment
• Nice to have: experience in mobility, consumer electronics, or battery-powered devices