Professional Services Coordinator at INUA AI

Project Coordination:

• Assist in the planning, scheduling, and tracking of professional services projects.
• Coordinate with internal teams and external clients to ensure project timelines and deliverables are met.
• Maintain project documentation and update project management tools.

Client Communication:

• Serve as a point of contact for clients regarding project status, schedules, and updates.
• Facilitate effective communication between clients and project teams.
• Address client inquiries and escalate issues as needed.

Administrative Support:

• Ensure engineers prepare and distribute project-related documents, such as proposals, network diagrams, and prepare customer reports.
• Assist in the preparation of project plans, schedules, and resource allocation.
• Maintain accurate records of project activities and deliverables.

Time/Financial Management:

• Monitor project budgets and expenses.
• Assist in the preparation of invoices by sending timesheet reports to bill.
• Track project costs and provide regular financial reports to management.

Quality Assurance:

• Ensure adherence to company policies, procedures, and standards.
• Assist in the implementation of quality control measures and project evaluations.
• Coordinate client feedback and satisfaction surveys.

Requirements:

• Bachelor’s Degree in Business Administration/Management/Project Management or a relevant Field.
• Proven work experience in administrative roles, customer service, or project coordination is required with a minimum of 2 years’ managing client relationships and handling multiple tasks simultaneously.
• Proficiency with office software (e.g., Microsoft Office Suite), project management tools (e.g., Asana, Trello), and customer relationship management (CRM) systems.
• Strong organizational skills, attention to detail, communication abilities, and problem-solving skills.
• Project Management Certification such as PMP (Project Management Professional) or CAPM (Certified Associate in Project Management) is an added advantage.