Program Administrator – Executive Education at Strathmore University

Basic job summary: The School of Tourism and Hospitality is looking to engage an Executive Education Program Administrator who will market Executive Education programmes of the School of Tourism and Hospitality by building and cultivating sustainable relationships with key potential industry partners, nationally and regionally. The program administrator in liaison with the School Manager will work towards achieving the strategic objectives for Executive Education for the school.

Duties & Responsibilities:

Business development: –

• Carrying out sales and marketing activities, identifying and following up on sales leads aimed at generating more business opportunities for growth and development;
• Maintaining and developing relationships with new and existing clients at national and regional levels;
• Developing and strengthening industry linkages to build the profile of STH as a knowledge partner for tourism and hospitality industry leaders;
• Identify and attend networking activities to interact with business leaders and build the EE portfolio of the school;
• Collaborate with the marketing executive and the marketing department and internal stakeholders to build on the industry networks and potential leads;
• Identify, propose and explore new opportunities for corporate training and executive education;

Programme Management and administration: –

• Support the school manager in planning and coordinating all logistics as pertains to the Executive Education programmes when they are in session;
• Work closely with STH school manager to ensure that programme standards are maintained in content development and information sharing, programme evaluation and reporting;
• Work with the school manager and facilitators to ensure programme materials are received and availed in good time;
• Work with support departments like finance and marketing to ensure programme logistics are put in place before the programs are run;
• Continually devise ways to increase customer satisfaction and deepen client/partner relationships and maintain lasting client and partner relationships;

Budgetary Responsibilities:

• Responsible for Revenue targets, Debt & Cost management for all Executive Education/ Corporate training programmes;
• Report and discuss activity schedules and plans, maintain programme expenditures within budget parameters by working with the school manager and the team to establish and achieve revenue goals;
• All other duties as assigned

Minimum Academic Qualifications:

• Bachelor’s Degree in a business-related course with a minimum of Second Upper Class;
• Should be proficient in Microsoft Office Suite

Experience:

• At least five (5) years relevant industry working experience – with a proven track record in meeting sales targets, managing client relationships, and account management;
• Experience and networks in the tourism and hospitality industry will be a key advantage;
• Experience in digital marketing and the strategic use of social media and other digital services as business tools will be an added advantage;

Competencies and Attributes

• Excellent interpersonal and communication skills are essential
• Must be highly motivated and possess demonstrated planning and organization skills with attention to detail
• Ability to work well under pressure and meet deadlines
• Self-initiative and sense of responsibility
• A strong decision-maker and strategic thinker
• Team player, with the ability to work with different internal and external stakeholders with patience and diplomacy
• Should uphold a sense of ethics and integrity