Program Administrator, Graduate Programs at Strathmore Business School

JOB PURPOSE:

Oversee Quality Assurance and Control in program management, class administration, and coordination while building and cultivating sustainable key relationships with participants and national and international partners.

MAIN DUTIES AND RESPONSIBILITIES:

Program Management and administration: –

• Program Logistics and Class Management: Plan and Co-ordinate all logistics as pertains to programs and class management.
• Program Administration: Management of student files, coordinating of timetable and class scheduling and inform them of exams matters. Working closely with the Business Development team, ensure high-quality standards are maintained in admission processes, invoicing, program material preparation, faculty evaluation, as well as facilities.
• Student Research Support: Work closely with the Student Research Office for Thesis Supervisor allocation, manage student-supervisor relations and track their progress after completion of coursework by ensuring they attend Research clinics, etc.
• Program Scheduling and room booking: Booking of SBS rooms and conference
• Student Relationship Management: Continually devise ways to increase customer experience and deepen participant relationships to maintain lasting client and partner
• Quality Assurance and Control: Work closely with quality assurance department to ensure that high standards are maintained throughout the program to ensure a stellar student experience. Responsible for collecting student feedback both formally i.e. through the evaluation forms and informally through interactions with the students
• Internal Business Partnering: Working closely with support departments like finance, cafeteria, marketing, coaching, and other service providers to ensure program logistics are effectively in place to ensure that the programs run as expected

Oversee SBS Graduate Programmes: this involves supervision and team leadership, quality assurance and control and student relationship management and support.

Faculty involvement: –

• Faculty Relations: Follow up faculty confirmations, fulfillment of faculty contractual agreements by all stakeholders, ensure timely receipt, of course, outlines and course unit materials, class attendance, faculty payments as well as logistical arrangements for international faculty. Also responsible for organizing faculty review meetings before the program
• Program materials: Work with the program lead to ensure faculty submit all program materials in good time.
• Faculty and program review meetings: Organize faculty and program review meetings before and after the module/trimester.

Guest speakers: –

• Send invitation letters to the selected guest speakers and follow up on their confirmation and
• Handle guest speaker logistics: This includes parking reservations, hosting, gifts and thank you
• Maintain and manage the programme guests’ database working closely with the respective stakeholders to avoid overlaps. Managing program guests’ itineraries while in SBS and also collecting the guest speaker’s feedback

Budgetary responsibility: –

• Cost Management and Profitability margins: Manage cost drivers and specific line items as per approved budget to ensure profitability margins are met or exceeded.
• Collection of fees: Ensure that the SBS program fee payment policies are adhered to and program fees are paid as per approved fee structure
• Debt collection: Identify and plan a course of action in order to collect any outstanding program debt

Business Development: –

• Network with participants in order to get leads and referrals from Continually generate more business opportunities for growth
• Alumni relations and internal networking activities: Drive and organize student networking activities such as cocktails and breakfast events.
• Provide logistical support to the Business Development team for the various marketing activities and events such as open days etc.

Management Reports: –

• Internal management reports: Report and discuss activity schedules and plans, submit management reports on coordination activities to the team leader as per agreed
• Prepare periodic reports g., monthly, quarterly, annually, ad-hoc etc as may be required.

Any other tasks that may be assigned.

JOB REQUIREMENTS

The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s degree from a recognized institution.
• At least 2 years experience in a client-facing role.
• Ability to work independently and under pressure.
• Good interpersonal and communication skills.
• Organized, Time conscious, Proactive, and Takes initiative.
• Emotional intelligence skills.