Program Administrator at Strathmore Business School

JOB PURPOSE

To carry out administrative duties relating to the School for Full Time and Evening Students

MAIN DUTIES AND RESPONSIBILITIES:

• Handling in liaison with the School Manager oral interviews and admissions in conjunction with the Admissions Services.
• Timetabling – Entering data in the system and resolving conflicts with the Timetabling System Administrator.
• Overseeing lecturers’ assessments.
• Debt collection – Ensuring that students register within the deadlines and invoices are raised within set deadlines, and that payments are made as per the Credit Control Policy.
• Examination timetables – Submitting the class timetable to the University Exams Coordinator, ensuring that all units reflect on the exam timetable, report any conflicts reported by students, and ensuring that the students’ number for each unit is correct.
• Submission of Bi-semester reports – Student numbers twice per semester (one month after registration and before exams begin); Debtors report to the Manager and the Credit Controller every month; Report on activities in BCOM Program monthly for compilation in AAEC and CUE Report (customer surveys, meetings with student representatives, lecturers’ evaluations etc.); Report on the mentored students and their participation of the extracurricular activities (one month after registration and before exams begin) to the Manager.
• Overseeing issuance of Progress Reports by Program Associates on request (especially to Parents and Guardians).
• Handling student/parent problems/queries in consultation with the Director, Undergraduate Programmes, and the School Manager
• Reporting student disciplinary matters to the School Manager, the Director, Undergraduate Programmes, or the Dean of Students
• Certifying lecturers’ claims.
• Coordinating all correspondence to and from students.
• Assisting the Director, Undergraduate Programmes, and the School Manager in monitoring the lecturer’s performance of duties
• Supervising Program Associates in consultation with the School Manager – Assigning them roles and guiding them on how to carry out new tasks
• Any other duties that may be assigned.

JOB REQUIREMENTS

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s Degree in business management or any other relevant degree, professional qualification is an added advantage.
• Administrative work experience is an added advantage.
• Self-driven, attention to detail, ready to go the extra mile to get work done, loves dealing with people on a constant basis, good communication skills, and a team playe