Program Assistant – Information Systems Support at Ministry of Public Service and Gender

Job Summary

The Program Officer, Administration will be responsible to the Program Officer, Information and will have overall responsibility to resolve application functionality faults and provide assistance to first level support of Enterprise Application Systems of Huduma Kenya Integrated Service Delivery framework.

Requirements for appointment

For an appointment to this grade, an officer must have:-

• Six (6) years relevant working experience of which three (3) must have served as an ICT Assistant in Business Intelligence and analytics, Information Systems Administration or Service Desk Support or in a comparable and relevant position in the public or private sector;
• Bachelor’s degree in Computer Science, Information Communication Technology, Computer Engineering or related field;
• ICT Certifications in Enterprise Business Applications such as Oracle;
• ITIL Certification;
• Certification in Systems Administration/System Engineer

Responsibilities

• Resolving application functionality and providing assistance to first level support;
• Trouble ticket/incident management and resolution;
• System administration of Enterprise Applications; Upgrade and configure system software that supports Enterprise application. Assess and recommend new IT software projects and initiatives to support and enhance enterprise systems;
• Maintaining and improving technical skills, environment and application knowledge;
• Disaster management and recovery; Conduct periodic (monthly) backups of the systems;
• Maintain, test, and execute disaster recovery procedures for application servers;
• Any other duties as may be assigned by the supervisor.