Program Coordinator, Central Banking Programs (Deputy Manager) - CBK - Institute of Monetary Studies at Central Bank of Kenya

Job Purpose

• The role holder is responsible for design, development, planning, and delivery as well as day-to-day coordination of assigned courses in relation to CBK core departments. The course coordinator works closely with Team Leaders in the planning and execution of training programs.

Key Duties and Responsibilities

Roles and Responsibilities

• In consultation with the Manager, organize and hold meetings with course facilitators to review, realign and customize course content and delivery strategies as appropriate for CBK Core departments.
• Conduct Pre- Training Skills Audit for applicants, to meet the client’s expectations.
• Identify lead trainer.
• Market and announce scheduled courses.
• Prepare course budget for approval by Head of Division.
• Monitor course delivery and evaluate participants’ feedback.
• Conduct post training initiatives of course evaluation, course report, maintenance of course records and process payments.
• Conduct annual review of training calendar.
• Research and review of ongoing courses and content in relation to emerging trends and contemporary issues in the financial sector.
• Any other duties that may be assigned from time to time by the Head of Division / Management.

Qualifications

• Bachelor’s Degree in Education, Business or related Social Sciences.
• Master’s Degree or higher academic qualifications in Education, Business or related Social Science fields from a university recognized in Kenya.
• Professional qualification is an added advantage.

Work Experience

• At least five (5) years of relevant post-qualification experience.

Competencies

Technical Competencies

• Demonstrate experience in training with knowledge of trends in skills training and development of training programs.
• Ability to implement annual training plans and schedules.
• Ability to develop tools and methods to measure effectiveness of training programs.
• Ability to identify efficient and effective training methods, techniques, and ideas that align with different developmental needs.
• Ability to develop training courses associated with the introduction of new products or services or designed to increase skill development.
• Problem-solving and decision-making skills.

Behavioural/ General Competencies

• Project management skills and being able to multi-task.
• Organizational and administrative skills.
• Ability to identify emerging trends that will inform training in the future.
• Independence of thought and objectivity.
• Professionalism, integrity and honesty in line with CBK values.
• Oral and written communication skills- ability to communicate clearly, simply and in a structured manner; and to use communication tools appropriately and effectively.
• Emotional intelligence.
• Customer orientation for both internal and external clients.